cloud backup

How can I back up the images from my smartphone?

Episode 1346

Tracy from Los Angeles, CA

Tracy's phone crashed on her and she lost her data. She now has Google Photos, but she's noticed it's not backing up every photo. Leo says to check the backup and sync settings in the app. If she has "only backup on Wi-Fi" enabled, it will only backup when it's connected to Wi-Fi. Also, she should make sure that she's backing up from all her possible device folders. If she has unlimited data, she can enable backup while on cellular. She may also be turning off cellular to save bandwidth on some apps like Google Photos.

How can I get my data from Verizon?

Episode 1346

Louis from Michigan

Louis is having an issue with his cellphone after he dropped it, so he decided to go with a prepaid version. All of his data is in the Verizon cloud and they won't let him retrieve it. Leo says that's because he's no longer a customer. Samsung has a backup system, as does Google. So he should be able to go through them. It's terrible that Verizon won't give him back his personal data. It's likely though that Verizon has dumped his data by now.

Is my data safe in the cloud?

Episode 1284

Chris from Miami, FL

Chris is worried about storing all his stuff in the cloud. If the cloud goes down, will he lose everything? Leo says that storing in the cloud is practical because we use multiple computers and as such, he'll need to have a central storage area for all of them to contribute to. But the downside is that if he loses access to the cloud, he'll lose access to the data. That's why having a local backup is so important.

What's a good cloud backup option?

Episode 1265

Alan from Honolulu, HI

Alan set up his RAID backup and his drive failed. Then a second failed. And now he lost everything. Alan paid a drive backup company to rebuild his RAID and get the data and he got it all back. But it cost him $11,000 to do. OUCH. Lesson painfully learned.
Leo says that while a backup RAID is a good idea, it's only one link in the backup chain. You really need to adopt a 3-2-1 backup strategy, three backups, on two different media, one off site.

What cloud backup service won't give up my data to the government?

Episode 1261

Robert from Escondido, CA

Robert needs online storage or backup with privacy/security that won't surrender to the government. Leo says he'll want a "trust no one" system. SpiderOak is the one that Leo suggests. File Transporter is a cloud based solution, but it's localized to his drives and they just sync to one another. But the internet is always a risk. Plus, Leo says Robert should always encrypt his data before uploading it to the cloud.