Tracy's phone crashed on her and she lost her data. She now has Google Photos, but she's noticed it's not backing up every photo. Leo says to check the backup and sync settings in the app. If she has "only backup on Wi-Fi" enabled, it will only backup when it's connected to Wi-Fi. Also, she should make sure that she's backing up from all her possible device folders. If she has unlimited data, she can enable backup while on cellular. She may also be turning off cellular to save bandwidth on some apps like Google Photos.
Louis is having an issue with his cellphone after he dropped it, so he decided to go with a prepaid version. All of his data is in the Verizon cloud and they won't let him retrieve it. Leo says that's because he's no longer a customer. Samsung has a backup system, as does Google. So he should be able to go through them. It's terrible that Verizon won't give him back his personal data. It's likely though that Verizon has dumped his data by now.
Christa has a bunch of photos that she's backed up to the cloud and to her external hard drive. But now on the cloud, her Picture Life backup has disappeared because the company was sold. What are her alternatives to back up?
Chris is worried about storing all his stuff in the cloud. If the cloud goes down, will he lose everything? Leo says that storing in the cloud is practical because we use multiple computers and as such, he'll need to have a central storage area for all of them to contribute to. But the downside is that if he loses access to the cloud, he'll lose access to the data. That's why having a local backup is so important.
Terry backed up his photos to Microsoft OneDrive and then it deleted all of his pictures. Leo says there had to be a setting that Terry missed that had a checkbox for deleting his photos after copying them online. But if he logs into OneDrive, they'll likely be there waiting for him.
Alan set up his RAID backup and his drive failed. Then a second failed. And now he lost everything. Alan paid a drive backup company to rebuild his RAID and get the data and he got it all back. But it cost him $11,000 to do. OUCH. Lesson painfully learned.
Leo says that while a backup RAID is a good idea, it's only one link in the backup chain. You really need to adopt a 3-2-1 backup strategy, three backups, on two different media, one off site.
Robert needs online storage or backup with privacy/security that won't surrender to the government. Leo says he'll want a "trust no one" system. SpiderOak is the one that Leo suggests. File Transporter is a cloud based solution, but it's localized to his drives and they just sync to one another. But the internet is always a risk. Plus, Leo says Robert should always encrypt his data before uploading it to the cloud.
George has been working on some photos and videos on his iMac and he can't get them uploaded to iCloud. Leo says that Apple Photos is their new photo software for that. Leo says to make sure "iCloud Photo Library" is enabled. Apple doesn't seem to be able to get cloud services right.
William has HughestNet and it's about to expire. So what are his options? Leo says that Wild Blue's Exceed is the satellite provider he prefers. William has also been using the MiFi instead. Will his Time Machine back up to that when it's not in use? Leo says that Time Machine is a local backup, it has nothing to do with the Cloud or his internet connection.
Michael is getting an 8GB iPhone 5c from work. How can he set it up to get the most use out of it? Leo says that an 8GB phone is practically useless because there's not a lot of free space after iOS is put on it. Leo recommends not installing too many apps or put music on it. He should stream his music from the cloud.