Ken has a Acer Chromebook, but he's having issues with his keyboard after doing an update. Leo says first thing he'll want to do is a Powerwash. That will wipe everything out, reinstall the OS, and bring it back to the factory defaults. He should also make sure that if he has stored anything locally, that he backs it up. That way, if anything in the update was corrupted, it will clean that out. If that doesn't fix it, then he'll need to contact Acer for a repair.
Carole wants to get her grandson a new laptop, because the iPad is too fragile. Leo says they can break because of that large glass screen. Leo recommends a Chromebook. If she would rather get him a desktop, there are Chrome Boxes as well. The Acer Chromebase is the one to get. Nice and secure, and easy to use.
Sue took Leo's advice and bought a Lenovo Chromebook. But she's having difficulty adapting to it. She doesn't know where anything is. Leo says that's because everything is in the cloud. It also asks for her password all the time and she's tired of entering it. Leo says that can be frustrating, but it's vital to protect her data in the Cloud. In the settings, there is a feature that would enable her to turn on a PIN, which would let her log in with a simple 4-7 digit code. She'll have to enter her Google password from time to time yet, but the PIN is a good way around this issue.
Larry has an Acer Chromebook that freezes up intermittently. Leo says that it may be a good idea to "Powerwash" it from time to time, but it's not a normal thing for the Chromebook to be doing. Powerwashing will completely reset his Chromebook, though, so he should make sure he's backed up.
Craig has a 15" laptop and he travels a lot, so he's looking for a smaller alternative. He's getting the Pixel 2 XL this week and the Pixelbook is another option. Chromebooks are a good option for travel because they are light, secure, and with the new Android app support, there's a myriad options including Microsoft Word on Android. A better option than Windows for most people.
This week Google announced a ton of new products, including a new Google Home and a donut sized version of Google Home (called the Mini) that Leo says may be better than Amazon Echo. Though Leo says that Amazon has a huge lead, in the long run, Google may have the advantage. Meanwhile, Amazon did get a shot in the arm this week with the announcement that Sonos will partner with Amazon to bring connectivity of Sonos to the Amazon Echo. But that may be short-lived since Sonos plans to work with Google and Apple as well.
Monica bought an Acer Chromebook and she loves it. How can she print, though? Leo says that Google Cloud Print is the way to go. She'll just have to have a cloud print capable printer. With Google Cloud Print, she'll be able to print from any device wherever she is located.
Most printers nowadays are Wi-Fi capable, and many of them also support Apple's AirPrint and Google's Cloud Print. AirPrint and Cloud Print are separate from the printer having wireless capabilities, though, so when buying a printer it's good to check that it can do those things.
Mike wants to get a Chromebook. Can he use it to digitize video? Leo says no. It's just a browser and keeps everything in the cloud. As such, it can't do specialized applications like video conversion, because it doesn't have the hardware and software to do it. Chromebooks don't have a lot of storage, either. So what he'll want is a regular PC like a Windows or Mac. He'll also need a Firewire converter. The best laptop makers are Dell, Lenovo, HP, Asus, and Acer. Those are the top five.
Christy's parents keep getting infected. They barely have much on their hard drive and she's thinking of turning their computers into a Chromebook. Can she do that? Leo says that ChromeOS would be great as a Chromebook solely, but the installation isn't all that great. There's CloudReady by Neverware.
Norman heard Leo say that the Chromebook would simplify his online life. Is that true? Leo says yes. Ten years ago, his choices were Windows or Mac and they are really overkill for most users and overly complex. Windows is worse because it's more of a security concern. But the Chromebook is so tuned into the internet, that it's simpler, and more secure. They're also more affordable. The only real need is that he'll have to have an always on internet connection.