Leo says that the chatroom is indicating that there are bugs with the Chrome version of Flash. He advises installing the standalone version of Adobe Flash to have the latest version. Also, update to the latest version of Chrome.
Google announced the ChromeBook Pixel, which is essentially an internet browser that relies on Google Docs. At $1300, everyone is scratching their heads. Sure, it has a retina display with touch enabled capability. USB, 5 hour battery life, an i5 Intel processor with 4GB RAM and a 32GB hard drive, with WiFi. The problem is, there's no OS and no apps. Very little storage. The original ChromeBook for $300 is a cheap alternative for education. A high end $1300 ChromeBook, in Leo's opinion, is baffling.
For $250, you get the Samsung Google ChromeBook, a laptop who's only OS is a browser. Essentially, it's a netbook, but because it only runs stuff that it in the browser, it'll be VERY limited in what it can do and will likely be disappointing to those who buy it.
Leo says that just happens when Internet Explorer is crashing. The web is an unpredictable place and bad code can be causing it to crash. Leo advises using the most recent version for her operating system, which would be Internet Explorer 8. She should make sure to run Windows Update regularly. In fact, set it to automatic so she doesn't have to worry about it. Also, once a month Leslie should be running Microsoft's Malicious Software Removal Tool. Click Start - Run - type MRT and hit enter.
Leo doesn't think this is a malware issue because it's not opening up any malicious sites, just the ones he was previously visiting. The first thing to try is resetting Internet Explorer in settings. Doing a full reset may clear out what was causing the problem.
Frank could also do a Windows System Restore to the point before this started happening.
It's possible to temporarily change fonts by pressing "control +" in any browser. He could also change the font sizes within webmail of most email clients. If he goes to Internet Explorer's options page, and goes to Accessibility, he can override font sizes there. He can also make a global font size change that will change it everywhere by just changing the DPI in Windows.
If everything else is working on that network, then it's clear the laptop is the issue. It's possible that they're using a WPA2 password and the laptop doesn't support that. Since the laptop isn't that old, Leo doesn't think that's it. She is getting signal on the laptop, it's just not connecting to the internet. It could be Internet Explorer. Try another browser like Google Chrome or Firefox. It's also possible that the laptop is mis-configured for the new network. It may also be that malware is causing it, such as DNS Changer.
This can easily happen with any browser for a variety of reasons, where the browser can't change or read user data. Google Chrome data is stored in the "Application Data" folder. So Leo suggests finding that folder in local settings, and deleting everything in "Google Chrome User Data". He'll have to delete that data and start over.