Chrome

How can I download a browser without a browser?

Episode 1164

Ted from Woodland Hills, CA

Ted's Browser crashes every time he tries to open it. Leo says he'll need to clear the cache and reset the browser. He can go into Control Panel > Internet options > Advanced > Reset Settings/Clear Cache. Ted will lose his cached stuff including bookmarks and cookies, but it may fix it.

In Add/Remove programs there's also a "REPAIR I.E." function. Once he has it fixed, Leo suggests downloading Chrome. It's more secure.

Why is Google Chrome crashing on me?

Google Chrome

Episode 1160

Max from Milpitas, CA

Max's laptop is freezing up a lot, and he thinks it may be his Chrome Browser. He gets a lot of application errors. Leo suggests removing and reinstalling Google Chrome. He should also try clearing the history by selecting "Clear Browsing Data." Then Max should look at his extensions to see if any of them are corrupted. In the end, reinstalling Chrome will probably fix it.

How can I access my desktop from my tablet?

Desktop computer

Episode 1153

Rob from Tarzana, CA

Rob's job keeps him on the road, and he wants access to his desktop PC at home via his laptop or iPad. What's a good option, and can he do it without adding an app? Leo says that he can do it in a browser, but it's better in an app.

Atlas Remote Access on the iPad works well, according to the chatroom. There's also TeamViewer. But he'll need to install something. Google Chrome Remote requires installing an extension, but if the hardware isn't locked down from browser extensions, that's an option.

What's the best browser for the Mac?

Google Chrome

Episode 1123

Jay from North Carolina

Jay wants to know what browser Leo uses on the Mac. Leo says that Chrome is what he uses 90% of the time, although Safari is very good. Leo prefers Chrome because Flash is sandboxed within the tab, so it doesn't crash the browser when it goes down. He also says that since Chrome has Flash built in and Google updates it regularly so he doesn't have to install it separately. Sync is better in Chrome as well. Leo says Firefox is the third best, but he says it's gotten bloated over the last few years and has slowed down a lot.

Why can't I install Google Chrome?

Episode 1107

Tony from Buffalo, NY

Tony's mom has a Windows 8.1 desktop and Skype. Tony says that Google Chrome is acting up, crashing. So he uninstalled. Now he can't reinstall it. Leo says that it sounds like the hard drive may be failing. Or, the file permissions of the Chrome folder got corrupted and as such, he now doesn't have permissions to install over them. Leo advises completely reinstalling Windows. Especially since the computer was bought used. So grab the recovery discs or access the Windows installer and make the recovery disks, then run them to recover everything as it was the day it was first bought.

Why are movies in Chrome showing up so small?

Episode 1062

Derek from Petaluma, CA

Derek is having problem with Google Chrome in Windows XP playing video. Leo says it's important to make sure Chrome is up to date. He should go to Help > About Google Chrome, and make sure it's green and checked as "up to date." He should also clear out his extensions. Extensions are great, but they can slow down the browser. Chrome uses it's own version of Flash, so the version of Flash he installed may be corrupt. Derek should make sure he has an updated video driver. Windows XP did something odd with video using hardware acceleration.

How do I install Flash on my Mac?

Adobe Flash

Episode 1051

Robert from Canoga Park, CA

Robert has finally saved up enough money to get a Mac, but he noticed he has to install Flash himself. Leo says that Steve Jobs hated Flash and as such, Apple stopped supporting it. Leo says he can download and install Flash from Get.Adobe.com/flashplayer. He should just make sure he gets it from the official site, and not a phoney one. He should also be careful not to fall for the scam that he needs a new version of Flash to watch a video. Download Flash from Adobe directly and install it.