Chrome

Are plugins causing issues with my browser?

Episode 1195

Arelia from Riverside, CA

Arelia is having issues with her browser and she thinks it may be due to a plugin she installed. Leo says she's probably right. Plugins like Flash, Shockwave or Java are easily hackable and dangerous if not kept up to date.

Leo recommends using Google Chrome. Chrome has Flash built in and it's always updated. If she likes the browser she's using, then she'll have to get the latest version of Flash from Adobe.

How can I close out of Google Chrome in Windows 8?

Google Chrome

Episode 1172

Lucy from Torrance, CA

Lucy is having trouble with Chrome and she's tried to remove it, but can't. Leo says it's probably gone into "metro mode." If she sees the hamburger menu of four lines, click on that and she should get out of it. It may also be the sign of an infection that has modified the browser. She should try pressing F11. That will take it out of full screen mode. At that point, she should be able to close it. CTRL-ALT-Delete will work as well.

What to Do if Your Only Browser Isn't Working

You may find yourself in a sort of "catch-22" if the only browser on your system won't work. If the browser keeps crashing upon launch, you can't really do anything to fix it, and in order to get an alternative browser you'd need to download it -- using a browser. Here are a few things you can try to fix your current browser, and there's even an alternative way to obtain a different browser without using a browser:

How can I download a browser without a browser?

Episode 1164

Ted from Woodland Hills, CA

Ted's Browser crashes every time he tries to open it. Leo says he'll need to clear the cache and reset the browser. He can go into Control Panel > Internet options > Advanced > Reset Settings/Clear Cache. Ted will lose his cached stuff including bookmarks and cookies, but it may fix it.

In Add/Remove programs there's also a "REPAIR I.E." function. Once he has it fixed, Leo suggests downloading Chrome. It's more secure.

Why is Google Chrome crashing on me?

Google Chrome

Episode 1160

Max from Milpitas, CA

Max's laptop is freezing up a lot, and he thinks it may be his Chrome Browser. He gets a lot of application errors. Leo suggests removing and reinstalling Google Chrome. He should also try clearing the history by selecting "Clear Browsing Data." Then Max should look at his extensions to see if any of them are corrupted. In the end, reinstalling Chrome will probably fix it.

How can I access my desktop from my tablet?

Desktop computer

Episode 1153

Rob from Tarzana, CA

Rob's job keeps him on the road, and he wants access to his desktop PC at home via his laptop or iPad. What's a good option, and can he do it without adding an app? Leo says that he can do it in a browser, but it's better in an app.

Atlas Remote Access on the iPad works well, according to the chatroom. There's also TeamViewer. But he'll need to install something. Google Chrome Remote requires installing an extension, but if the hardware isn't locked down from browser extensions, that's an option.

What's the best browser for the Mac?

Google Chrome

Episode 1123

Jay from North Carolina

Jay wants to know what browser Leo uses on the Mac. Leo says that Chrome is what he uses 90% of the time, although Safari is very good. Leo prefers Chrome because Flash is sandboxed within the tab, so it doesn't crash the browser when it goes down. He also says that since Chrome has Flash built in and Google updates it regularly so he doesn't have to install it separately. Sync is better in Chrome as well. Leo says Firefox is the third best, but he says it's gotten bloated over the last few years and has slowed down a lot.

Why can't I install Google Chrome?

Episode 1107

Tony from Buffalo, NY

Tony's mom has a Windows 8.1 desktop and Skype. Tony says that Google Chrome is acting up, crashing. So he uninstalled. Now he can't reinstall it. Leo says that it sounds like the hard drive may be failing. Or, the file permissions of the Chrome folder got corrupted and as such, he now doesn't have permissions to install over them. Leo advises completely reinstalling Windows. Especially since the computer was bought used. So grab the recovery discs or access the Windows installer and make the recovery disks, then run them to recover everything as it was the day it was first bought.