Arelia is having issues with her browser and she thinks it may be due to a plugin she installed. Leo says she's probably right. Plugins like Flash, Shockwave or Java are easily hackable and dangerous if not kept up to date.
Andrea is having trouble using Google Chrome. She even tried to remove and reinstall it. Leo says one possibility is to try and run Chrome in safe mode. If this works, then there may be an extension that's corrupted or broken and therefore breaking her browser. There could also be a malicious extension. Andrea should also clear her cache.
Lucy is having trouble with Chrome and she's tried to remove it, but can't. Leo says it's probably gone into "metro mode." If she sees the hamburger menu of four lines, click on that and she should get out of it. It may also be the sign of an infection that has modified the browser. She should try pressing F11. That will take it out of full screen mode. At that point, she should be able to close it. CTRL-ALT-Delete will work as well.
You may find yourself in a sort of "catch-22" if the only browser on your system won't work. If the browser keeps crashing upon launch, you can't really do anything to fix it, and in order to get an alternative browser you'd need to download it -- using a browser. Here are a few things you can try to fix your current browser, and there's even an alternative way to obtain a different browser without using a browser:
Ted's Browser crashes every time he tries to open it. Leo says he'll need to clear the cache and reset the browser. He can go into Control Panel > Internet options > Advanced > Reset Settings/Clear Cache. Ted will lose his cached stuff including bookmarks and cookies, but it may fix it.
In Add/Remove programs there's also a "REPAIR I.E." function. Once he has it fixed, Leo suggests downloading Chrome. It's more secure.
Max's laptop is freezing up a lot, and he thinks it may be his Chrome Browser. He gets a lot of application errors. Leo suggests removing and reinstalling Google Chrome. He should also try clearing the history by selecting "Clear Browsing Data." Then Max should look at his extensions to see if any of them are corrupted. In the end, reinstalling Chrome will probably fix it.
Rob's job keeps him on the road, and he wants access to his desktop PC at home via his laptop or iPad. What's a good option, and can he do it without adding an app? Leo says that he can do it in a browser, but it's better in an app.
Atlas Remote Access on the iPad works well, according to the chatroom. There's also TeamViewer. But he'll need to install something. Google Chrome Remote requires installing an extension, but if the hardware isn't locked down from browser extensions, that's an option.
Jay wants to know what browser Leo uses on the Mac. Leo says that Chrome is what he uses 90% of the time, although Safari is very good. Leo prefers Chrome because Flash is sandboxed within the tab, so it doesn't crash the browser when it goes down. He also says that since Chrome has Flash built in and Google updates it regularly so he doesn't have to install it separately. Sync is better in Chrome as well. Leo says Firefox is the third best, but he says it's gotten bloated over the last few years and has slowed down a lot.
Tony's mom has a Windows 8.1 desktop and Skype. Tony says that Google Chrome is acting up, crashing. So he uninstalled. Now he can't reinstall it. Leo says that it sounds like the hard drive may be failing. Or, the file permissions of the Chrome folder got corrupted and as such, he now doesn't have permissions to install over them. Leo advises completely reinstalling Windows. Especially since the computer was bought used. So grab the recovery discs or access the Windows installer and make the recovery disks, then run them to recover everything as it was the day it was first bought.
Randy is wondering whether he should change his default browser to Google Chrome. Leo says he can change it if he wants, but it won't hurt anything to leave it set to Internet Explorer. He can't actually get rid of Internet Explorer, because it's tightly linked to the operating system.