cellphone companies

How can I get AT&T to address my overages?

AT&T

Episode 1533

Craig from Houston, TX

Craig has been stunned by overages in the hundreds of dollars. Leo says it's time to get a new provider. Every provider has either an unlimited plan or a cheap charge for another GB or two of access. He should set his photo apps to not download unless he is connected to WiFi. But he can't get satisfaction from AT&T about the overages. Leo says he can shame them by tweeting out his complaints. They have a social media department that pays attention to that. He can also write the CEO. He has an office for complaints. His name is Randal Stevenson.

How can I improve my cell phone signal?

Episode 1184

George from Santa Monica, CA

George got a Samsung Galaxy phone and he's having issues with coverage in his area. Verizon sent him a FemToCell to create a cell site through the Internet, but he's still getting dropped calls. He went back to his flip phone and it works just fine. Leo says that pinpoints the problem -- it's the antenna on the Galaxy phone. He can get an antenna system, but the FemToCell is the best possible solution because it turns his cellphone into a VOiP phone.