Bill does the sound at his church and when he uses burned CDs, they won't work with his players. Leo says that there's more than one way to burn a disc. He can burn a disc by dragging files onto a CD, and if he doesn't finalize them, they won't be usable. If it's a data disc, it may play on a computer, but not a CD player. It's not a perfect art. But the key is to be sure it's burned properly.
Michael wants to back up all his images onto CDs for safe keeping. He used to use Nero, but it doesn't work on Windows 7. Leo says that Windows may be able to burn it natively. He'll want to format the CD and then drag the files onto it. Then he can select "burn," and it'll be done. Leo says he doesn't put stuff on CDs anymore, he uses the Cloud instead. And with Flickr by Yahoo offering 1TB of free image storage, it's a good option. Also, just having one backup isn't really a backup. Backing up to the cloud is a wise idea.
Jane has a three year old MacBook running Snow Leopard, and CDs she gets from her doctors won't run on it. Leo says that Jane should make sure it's a CD, not a DVD. It may be that her drive doesn't support DVDs, just CDs. Leo says that the program needed was called "Rosetta," and that's an old emulator program designed to run older, proprietary software. Leo says Jane doesn't want to install that because OSX has moved beyond it. Leo recommends asking the doctor to install a program that works with modern Macs.
Tim has a Lenovo laptop running Windows 8 and now he has an error message that it "cannot find file" when he puts a CD in the drive. It will play a music CD, however.
Leo says that could be an issue with Windows Media player as it tries to rip the CD. Leo suggests trying a new media player and see if that will rip it. Leo likes Media Monkey. He can also reset Windows 8. When Windows 8.1 comes out in the fall, it should fix all these problems.