Jessie wants to know if hotspotting on her phone costs her more money. Leo says it depends on your carrier, but most are including it in the overall service now. It will count against your data though. Even if you have unlimited data, after a set amount, the data bandwidth may slow down.
Tracey's husband has retired and they've bought a travel trailer to see the sights. But they quickly surpass their data caps on their mobile devices and is looking for an alternative. Leo says that you can buy a larger data plan. It really comes down to how much data you need from month to month. Part of Tracey's problem is she has three kids who are also on the plan. So they blow through 22 GB is days. Using a satellite dish is possible, but you have to aim it every time you stop, the gear is expensive, and the caps are small and slow. But Exceed by Wild Blue is the best.
Mark ordered an iPhone X from Apple and he's worried about the order. He ordered an AT&T model, but his wife moving to Verizon. Can he swap it through the Apple store? Leo says that's probable. He'll definitely want to do that since the phones are locked to the carrier. The Verizon model would work with AT&T, but not the other way around. That's because Verizon's phone is unlocked, but have different radios in each. Leo suggests not even opening the box. He should just take the phone to the Apple Store and swap it out.
Tom traveled to see the eclipse and says that there's nothing that can prepare you for seeing totality. It was amazing. He didn't want to waste the moment trying to take pictures, but he did get one with his iPhone.
Rob wants to know who best provider is for the iPhone in Los Angeles? Leo says that in a huge metropolitan area like LA, he'll have his pick of the litter. He shouldn't trust the carrier coverage maps, as they are too optimistic. There are third party sites like OpenSignal.com that will give an independent assessment. T-Mobile and Sprint are also good, but they have dead pockets in the suburbs. AT&T and Verizon are best in LA.
Cindy got a new phone and she wants to keep her phone number. Leo says that she can go to her carrier and she'll have the right to move her phone number, even if she goes to a different carrier. It could be as easy as moving her SIM card over. Cindy should just go to her carrier's store and ask them to do it.
Rick wants to get the Google Nexus 6. Leo recommends the Nexus 6P through Google Fi. Nexus is the best choice because it's pure Android with no overlays like TouchWiz. He'll always get the next update of Android's OS because it's coming directly from Google.
Larry has a Samsung Galaxy S4, but it's time to upgrade, so he ordered a Nexus 6P with Google Fi. He doesn't like that he can't hide his number during outgoing calls unless he adds a few extra numbers each time. Leo says that may be carrier specific. Google Fi is an MVNO, using Sprint & T-Mobile plus Wi-Fi. So it's likely that it's hard to have a setting to block a number when it's moving from carrier to carrier. Larry will need to clarify with the carriers to see what they require.
Leo says this is difficult because it's all very geographical. If William said Kansas City, he'd say Sprint because they're really good there. If he said New York, his advice would be Verizon. Both of those companies originated in those places. William was thinking of going with Cricket Wireless, but Leo said he'd go with one of the big national carriers.
Jay is complaining that he sends off a text message and it doesn't arrive until several hours later. Leo says it's a common complaint. Sometimes it's intercarrier, and that could be communication issues between the two.