Bobby encrypted his backup, and he uploaded it to Carbonite. But he couldn't because it was encrypted. He used Mac's FileVault. Leo says that encrypting is a good idea, but after you've uploaded it, it's encrypted, so it's redundant, actually. The thinking is that if you encrypt it, and need one file, you'd have to download the entire backup in order to get it. But Leo says that if you're logged in, then it's unencrypted through the Mac. Carbonite needs an unencrypted backup in order to do incremental backups. And in doing so, they keep your data encrypted on their end.
Robert has been backing up on Carbonite, and it's a good thing because his computer recently "melted down." So he's going to be restoring his backup from Carbonite to a new Dell computer. Will he get data back to the exact same file structure that he had on his original computer? Leo says it should be backed up exactly the way he had it set up. It also pays to verify it from time to time just to be sure. He can also do it with Carbonite's restore utility, or just drag and drop individual files over.
Paula was trying to backup her desktop with Carbonite, and now she's finding that Dell and Microsoft OneDrive are overlaying their own versions of backup, fighting for her attention. How can she disable those? Leo says she can disable Dell Backup in the system tray. That's pretty simple. But it will probably restart when she turns the computer back on. So she'll have to remove it from the startup options. Leo says having both local and off site backup is a wise idea. She'll want three copies of everything at all times. As for OneDrive, it's very good, but she'll have to pay for it.
Carol had an offline cloud storage service but it crashed her computer. She'd like to know if there's alternatives out there that are fairly simple to use. BackBlaze is an option for $5 a month, but Leo says it's really not that easy to use. Carbonite is a sponsor and it's pretty easy to use. It's $72 a year, which is only $6 a month. Microsoft OneDrive is probably the simplest solution for Carol, though.
Christian is installing new computers at his accounting company. He's going to be transferring the data from one computer to another and wants to know if Google Drive will work. Leo says absolutely not. There are serious privacy issues handling a client's financial information and personal details. Carbonite is a better option that is encrypted. He'll want to be sure that the data is not only encrypted at the destination but also in transit and that the keys are well controlled, ideally only by him.
Jerry is a network admin for an print shop. Has a ton of data to manage. He backs up to a Drobo 8 drive NAS, but they're looking to go with a cloud solution. It would take months to backup to one, though. Is there a faster way to do it? Leo says that it takes so long because the upload speeds are always slower. It's better to send them an external drive that has all the backups on it. Carbonite is a good option. Amazon Glacier is another one.
Terry wants to backup his home movies with Carbonite. He did it manually the first time, but will Carbonite automatically do it after the first time? Leo says that he'll have to pay extra for that feature, and he'll have to be sure his photo and video file folder is selected. They do it this way because video takes a very long time to backup. It will hog his bandwidth for quite awhile, all the time. Terry will also want to be sure he has plenty of bandwidth.
Vince wants to do digital music recording through GarageBand on his iMac. But he wants to know if he can do it with Carbonite backing up in the background. Leo says that music files can be quite big and if he doesn't have a lot of upstream bandwidth, it could take awhile to upload it. Carbonite will only use half his upload bandwidth, though. So there are some files that Carbonite is not ideal for.
(Disclaimer: Carbonite is a sponsor)
Marnie is having issues backing up her folders with Carbonite. It says it can't back up because folders are being synced to DropBox. Leo says that's likely true, and that both are competing for the same files to back up. It may be that Carbonite has to wait until Dropbox syncs before it backs up. Leo says she can stop DropBox, uninstall it, and then reinstall it. That could make it much easier to work with.
(Disclaimer: Carbonite is a sponsor)
Judy faithfully backs up her data and she has all her data in a master backup folder. She's having issues backing up program install files, though. Leo says that Carbonite should back up everything, but it may not be the default setting to backup install files. If Carbonite says that EXEs won't be backed up regardless, then one option is to ZIP up the file, and Carbonite will back up that file. It would be a good idea to backup her data to two external drives and then take one off site. Then she can swap them every time she does a backup.