caller ID

How can I block caller ID on Google Fi?

Episode 1254

Larry from Petaluma, CA

Larry has a Samsung Galaxy S4, but it's time to upgrade, so he ordered a Nexus 6P with Google Fi. He doesn't like that he can't hide his number during outgoing calls unless he adds a few extra numbers each time. Leo says that may be carrier specific. Google Fi is an MVNO, using Sprint & T-Mobile plus Wi-Fi. So it's likely that it's hard to have a setting to block a number when it's moving from carrier to carrier. Larry will need to clarify with the carriers to see what they require.

Why won't caller ID work on my phone?

Caller ID

Episode 1109

Roger from Rutherford, TN

Roger is getting bizarre caller ID issues with his wife's phone and sometimes he can't connect at all. Leo says it's likely an issue with the carrier. Caller ID comes from the carrier and Leo says it sounds like they're doing some odd things with it that the phone is having trouble understanding.

As for not being able to connect to the home phone, Leo says that also sounds like a strange provider issue. Roger's carrier is an "MVNO" or third party that buys service from Sprint and then resells it. Leo suggests calling the carrier and and the MVNO and get them to fix the issue.