Vic says that Google Voice has a setting to turn off Caller ID. But you have to do it from your web browser. Spectrum also has a special Roku app to get local channels through the internet.
Mark called a customer service line at Guitar Center and then afterward, got an email asking to take a survey. But he never gave them his email. Leo says that the computer system had caller ID turned on and then used that phone number to data mine and find your email. It's quite easy.
Larry has a Samsung Galaxy S4, but it's time to upgrade, so he ordered a Nexus 6P with Google Fi. He doesn't like that he can't hide his number during outgoing calls unless he adds a few extra numbers each time. Leo says that may be carrier specific. Google Fi is an MVNO, using Sprint & T-Mobile plus Wi-Fi. So it's likely that it's hard to have a setting to block a number when it's moving from carrier to carrier. Larry will need to clarify with the carriers to see what they require.
Tom took Leo's advice and got his mom a Chromebook, but she's still struggling with using it because of having to remember passwords. Leo says that some people just aren't wired for computers, especially older people, and it makes it harder to get comfortable with computers. It takes time.
Diane is getting odd phone calls from her VOiP system at work. And the caller ID has only a few digits. Leo says it could be the provider upstream. But with VOIP, she could also have a security issue. Leo recommends finding a consulting IT guy who can lock down her system.
Roger is getting bizarre caller ID issues with his wife's phone and sometimes he can't connect at all. Leo says it's likely an issue with the carrier. Caller ID comes from the carrier and Leo says it sounds like they're doing some odd things with it that the phone is having trouble understanding.
As for not being able to connect to the home phone, Leo says that also sounds like a strange provider issue. Roger's carrier is an "MVNO" or third party that buys service from Sprint and then resells it. Leo suggests calling the carrier and and the MVNO and get them to fix the issue.