Jerry found out that his satellite company is charging him $7 a month for using his own equipment. Leo says that's now illegal. Leo says they are now trying to get around it by calling it a "service fee," but it's still illegal. He recommends contacting the FCC or state local public utility commission.
David is tired of getting unwanted robocalls on his business number. How can he get rid of them? Leo says "welcome to the club!" since he can't really. He can block the number, sure, but after a short time, they use another number. So we just can't win. And blocks only really work when you're a residential customer. That's why Leo uses Google Voice for his number. That way it can get blocked at the Google level. The other option is an app like Burner to do it... or even Nomorobo.
Omar keeps getting spam calls and he can't block them because they keep spoofing the number. Leo says it's called Neighbor Spoofing because they use a number that sounds like it comes from his neighborhood. It's illegal, but good luck trying to catch them. The problem is that spoofing a phone number is very easy. The caller ID is useless. And there's no real way to block them. He can at least complain to YouTube and they will pull his channel down since he's breaking the law by posting recordings of the calls.
Paul is wondering if he can get a machine that could filter out robocalls. Leo says that Google Voice is the best digital option. He would have to use a different number though, or pay a small $10 to $20 fee to have his current number ported over to it. The benefit, though, is that he will get a bunch of new features including call screening, forwarding and more.
Pat has been dealing with someone targeting her with phone calls. Leo says it's not likely a stalker, but there's a scam called 'call spoofing' that uses robo dialers to try and get you to answer. But she says that they can break into an existing call. Leo says that's likely call waiting. There's not much to be done about these calls. Pat can try and block the call on her cell phone. She can also try and change her phone number, but that likely won't help either. Pat should contact her cellphone provider and see what solutions they can offer.