Charles bought the CM1000 cable modem and a Netgear ORBI Router. But he's heard of a hack in cable modems. True? Leo says that there is a vulnerability called "cable haunt" that will allow someone to take over a cable modem. And there's no fix because the cable internet company doesn't want to do it since it'll take the internet down while they fix it. Additionally, the cable company wants him to pay for customer support every month to fix it. Leo says he has to keep putting pressure on the cable company to fix it.
Don bought his own cable modem. What does he need to do to install it? Leo says that he shouldn't have to do anything other than connect it up and then contact his cable provider and give them his MAC address. They'll ping it to activate. He'll want to be sure his modem is supported, though. NetGear should be.
Paul has Spectrum internet and is using an Eero mesh router. His bandwidth was upgraded to 100 Mbps down, 12 up, but he hasn't noticed an improvement in speed when streaming. Leo says that he'll want consistency over speed when it comes to streaming. Every device wants to be first on the network to get priority and "shape the bandwidth." It's all about quality of service. He may want to look at his cable modem. If it's older, it could be the weak link in the chain.
Brad is getting a new modem with his cable internet provider. Leo suggests buying his own DOCSIS 3 modem. Leo likes the Arris Surfboard. He'll save $10 a month in modem rental fees and it'll make his internet run much faster. He should go to his cable internet provider's website and see what new routers they support. Leo also says he'll need to demand they put him on the DOCSIS 3 switch. If he's been given a new modem, but he's on the same old lane, he's not going to get any faster than he was before.
Cecil has been dealing with issues with Spectrum and he's replaced the router. Can he replace the modem too? Leo says yes. He can buy his own modem and save himself a $10 a month rental charge in the process. He'll want to check with Spectrum to see what routers Spectrum supports, and based on those, he can buy his own. Most support the Surfboard DOCSIS III. There's also the NETGEAR Nighthawk.
Dave's cable modem is failing, so he's looking to get a new one. Is the Arris modem good? Leo says absolutely, but he'll want to be sure to use one supported by his ISP. Leo uses the Arris Surfboard 6183 DOCSIS III modem. It's the fastest protocol. The Wirecutter has a pretty good listing of the cable modems that are available and they like it.
George says that Comcast is pestering him to change his modem. Leo says that he'll want a faster DOCSIS 3 modem anyway, so if he's paying for a modem, he may as well get a modern one. Chances are, when he got it, it was probably already outdated. George should make sure he requests a DOCSIS 3 modem.
Steve got caught up in the terrible handover from Verizon FIOS to Frontier. He cancelled his account and has decided to go with Time Warner Cable. Leo says that's the good news, that he has an alternative. All too often there's a virtual monopoly between cable providers in the area.
Don is a Verizon customer and they just got bought by Frontier communications and now his FIOS internet speed has been cut in half, which is worse than dial up. What can he do? Leo says that Time Warner cable is probably his best bet for broadband. They just got bought by Charter Communications, though. Cable is usually better than DSL, but it also depends on how it is in his area. As for phone service, he can just keep it or simply cancel it. He should make sure he gets a DOCSIS III modem if he goes with cable, though.
Jim wants to buy his own modem and send back his Time Warner modem. But they say he has to keep it because of his telephone service. Leo says that may be true, since cable phone service uses VoiceOver IP and the cable modem box may require it. So if he is going to use his own modem for internet, then he'll need a splitter to divide the internet traffic. And that's why Leo hates cable monopolies. His only choice is his cable company. He'll get about 1-2 Mbps with Netflix at best. And that likely means a downgraded quality of Netflix.