cable

What broadband company should I go with for home internet?

Comcast

Episode 1700

Benny from Pasadena, CA

Benny's constant zoom meetings have killed his hotspot's bandwidth caps. Now he has to get internet access at home. Leo says that hot-spotting isn't meant to be your main home internet. It's only for being on the road where you have no access available. You could continue to do it and pay for more bandwidth. Your ISP may charge you less right now. But generally, cellular data costs more than standard internet access. Check out your cable provider. They may work you a bundled deal, but sometimes those aren't the best deals in the long run.

Are Apartment Deals on Cable/Internet a Good Deal?

Spectrum

Episode 1665

Mike from Reno, NV

Mike says a lot of apartment complexes are making deals with cable TV to provide deals on cable TV in bulk. He got free cable because it's included in his rent. Leo says that many apartment buildings are doing that with the internet as well! Leo says it may seem like he's getting it for free, but watch out though, the rent will likely go up next year. And all too often, he can't get out of it and go with another company.

Should I cut the cord for good?

DirectTV

Episode 1664

Micah from Maine

Micah was frustrated with his cable company and left it for DirecTV. But the over the top services are now the same as the cable in terms of price. Leo says that's not by accident. It's by design. You also notice your internet fees are higher as well. Most of us are paying more for data and have bandwidth caps. The irony is, if you go back to the cable company after 30 days, they treat you as a new customer and give you a great deal. But it'll start going up almost immediately. And since most cable companies have a virtual monopoly in a community, there's no competition. 

Why is My Streaming Media Buffering?

iHeartRadio

Episode 1618

Sharon from Williamsburg, Ohio

Sharon has a problem listening to streaming audio and video at home and suddenly, the stream stops for 30 seconds and then comes back on. What's going on? Leo says that's usually a buffering issue. If the internet connection drops out or isn't keeping up, then users get buffering. The internet wasn't really designed for heavy streaming and as such, buffering can occur when the stream needs to catch up. But it's gradually becoming a thing of the past. But another issue is that if she is signed up with DSL, she may be too far away from the central hub and that's causing the buffering.

Can I Use My Old Coax Cable With an Antenna?

Coax

Episode 1598

Bob from Corona, CA

Bob recently cut the cable and is now streaming. He wants to know if he can use his old coax cable and connect it to the antenna. Leo says he may be able to, depending on the impedance. It should work, but look what kind of cable the antenna supports. Splitters may also cause a problem. From the chatroom - if the Coax is RG59 or RG9, he's in good shape.

Why wouldn't my old routers work with a new cable internet installation?

Netgear Nighthawk AC2300

Episode 1546

Mikah from Maine

Mikah left Spectrum internet service, but a recent deal they offered him got him back into the fold. The deal, however, had to include their phone service as well. He was able to continue using his own modem for the internet. He was using an older router before they arrived, but after they came, his router wouldn't work anymore. He had a brand new router, but that wouldn't work at all. He went and got a Netgear Nighthawk AC2300 router, but he's wondering why his other two routers wouldn't work.

Why is my broadband speed so inconsistent?

Network cable

Episode 1542

Don from Mission Viejo, CA

Don wants to put a flat screen in his back yard, and he wants to use the internet to get content on it. That means he'll need to improve his Wi-Fi. He bought the Google Wi-Fi mesh system to do just that, and he likes it. Leo says Mesh is an improvement for every home, and it's worth the price. But Don wants to know why his speed tests are always different. How can he get a true reading on internet bandwidth speeds? Leo says his ISP will always tell him the maximum possible speeds, not a consistent bandwidth speed from day to day.

How do I stop drop outs in my internet access?

Episode 1535

Jonathan from New Jersey

Rich is starting to get a lot of drop outs of his internet access. He gets an alarm on his mesh router whenever it happens, and he's been told the problem is with Comcast, not his router. Leo says that it is then required of Comcast to fix it. Leo recommends getting your own cable modem. Check with Comcast and see which DOCSIS III cable modems are supported. Not only will you get a newer modem, but you'll also pay $10 a month less in modem rental fees.

New York State Kicks Out Spectrum Cable

Charter Spectrum logo

Episode 1510

The state of New York has voted to kick cable provider Spectrum out of the state, after the ISP failed to create a high speed network in rural areas. The company will also have to pay a $3 million penalty, and continue to operate until the New York Public Service Commission finds a company to replace them. New York made a provisional approval of the merger of Spectrum and Charter Communications, but without the rural internet agreement, the state has revoked that approval and kicked them out.