Jerry has had an issue with his modem, and he finally got Comcast out to investigate it. They found that all the wiring was so old, it was fouling up the signal. They then replaced all the bad wiring and connectors. Everything works great now. Leo says that's a happy ending.
Alan cut the cable and is watching TV with an antenna. But what about streaming? Leo says that's called "over the top," and he will need to still pay for internet service at least 100MB down to enjoy streaming in 1080p. Then he'll pay for Netflix and perhaps a second like Amazon Prime. But he can also get live streaming using a service like YouTube TV. Locast.org is a free streaming service, but they bug everyone for a donation of $5 a month. Even with using an antenna though, streaming can make it add up to the point where it starts to make cable look like a pretty good deal again.
Jerry found out that his satellite company is charging him $7 a month for using his own equipment. Leo says that's now illegal. Leo says they are now trying to get around it by calling it a "service fee," but it's still illegal. He recommends contacting the FCC or state local public utility commission.
Alex wants to get Spectrum but they are pushing a bundle. Leo says that sometimes it's cheaper to get it with Phone service. But the catch is, the deal is only for the first year, and then the price goes up. So you have to call them a week before the deal expires and threaten to cancel unless they give you a better deal. They will also give you a cable modem and router and there should be an ethernet out connection that you can plug into your own router to split off the data. You want to be sure you have at least 5 MB up for video streaming.
Dan's phone contract and his FIOS contract have both expired. So he's thinking what's next. Leo says that if you get good fiber speed, there's nothing faster. It really comes down to how much they charge for the speed you want. And then how much they say it is, vs. how much you are actually getting. $49 for 200MB down is not bad. Gigabit would be even better because it's symmetric (same up/down) for about $60 a month.
Benny's constant zoom meetings have killed his hotspot's bandwidth caps. Now he has to get internet access at home. Leo says that hot-spotting isn't meant to be your main home internet. It's only for being on the road where you have no access available. You could continue to do it and pay for more bandwidth. Your ISP may charge you less right now. But generally, cellular data costs more than standard internet access. Check out your cable provider. They may work you a bundled deal, but sometimes those aren't the best deals in the long run.
Mike says a lot of apartment complexes are making deals with cable TV to provide deals on cable TV in bulk. He got free cable because it's included in his rent. Leo says that many apartment buildings are doing that with the internet as well! Leo says it may seem like he's getting it for free, but watch out though, the rent will likely go up next year. And all too often, he can't get out of it and go with another company.
Micah was frustrated with his cable company and left it for DirecTV. But the over the top services are now the same as the cable in terms of price. Leo says that's not by accident. It's by design. You also notice your internet fees are higher as well. Most of us are paying more for data and have bandwidth caps. The irony is, if you go back to the cable company after 30 days, they treat you as a new customer and give you a great deal. But it'll start going up almost immediately. And since most cable companies have a virtual monopoly in a community, there's no competition.
Overtime, your charging port on your devices can accumulate dirt and gunk. This can occur when having to put in and pull out your phone from your pocket constantly for example. When you do plug in your cable, that dirt, lint, etc. can get pushed into the port and cause the issue of your device not properly charging due to the interference of the dirt in that port.
Sharon has a problem listening to streaming audio and video at home and suddenly, the stream stops for 30 seconds and then comes back on. What's going on? Leo says that's usually a buffering issue. If the internet connection drops out or isn't keeping up, then users get buffering. The internet wasn't really designed for heavy streaming and as such, buffering can occur when the stream needs to catch up. But it's gradually becoming a thing of the past. But another issue is that if she is signed up with DSL, she may be too far away from the central hub and that's causing the buffering.