Mark's Samsung phone has a defective screen, and his carrier won't replace it because they say it was damaged. But he says he didn't. They say that screen burn-in isn't covered. So he has to pay a huge deductible. Rich says to talk to the manager, surely since Mark hasn't had it that long, that they should help him out.
Scott joins Leo to talk about the OLED burn-in problem that some LG phone users have been complaining about. Scott says that OLED TV makers have been using a technique called "pixel shifting" or "pixel orbiting" to combat burn-in since the pixels are subtly and constantly changing. Now phone makers are using the same technique. But it's odd because Leo says that both Samsung and Apple are using OLED screens and there haven't been many complaints. Scott says as long as you don't have the same TV image on for hours at a time, burn-in won't be an issue.
Customers have been reporting a serious burn-in issue on the Google Pixel 2 XL, many had issues straight out of the box. Google has acknowledged the issue, along with a clicking noise, and hopes to fix it with a firmware update. But this could be a huge problem for Google. It's too bad, because Leo really likes the Pixel 2 XL. It has a beautiful design and a great camera.