Walter has an old Dell i7 laptop that he loaned to a friend. But lately, the Firefox browser won't load a page until you move a mouse and the page pops up. What is that all about? Leo says it sounds like a bug in Firefox that is waiting for an input. It's called a "signal event loop." It may be a failed install of Windows 10 is likely the culprit. So back up the data, wipe the drive, and reinstall Windows 10. That should solve the issue.
A zero-day bug prompted a text message to Leo that caused his iPhone to crash. It's officially known as a "remote zero click." Apple is aware of the issue and is working out a fix for the next update to iOS 13. It was discovered by a security company in San Francisco this week, along with two other zero-day exploits. Leo advises updating to the latest iOS as soon as it comes out.
There is a new bug in iOS for using VPNs, where your connection can exist unencrypted and outside the VPN tunnel. Leo expects the fix coming soon.
Microsoft has discovered a second bug to Windows 7, just a few weeks after Microsoft proclaimed the end of life to the operating system. The first was a wallpaper bug which Microsoft fixed, but wasn't the end of the world. This new bug may pop up when users try to shut down their computers, telling them they don't have the permission to shut down the machine. Microsoft has said that after the Windows 7 end of life, they won't be patching the OS anymore, but Leo suspects they'll fix this one.
Jeff has had Windows 10 for a few years and suddenly he's getting a demand to activate again. Leo says that is a known problem with Windows. It's an erroneous notification cause by an error on the authentication servers. Microsoft is in the process of fixing the error, and he'll likely get a fix on Patch Tuesday.
Anthony left his computer for awhile and now he has a message that he's signed in on a temporary profile and it's scanning for files. Leo says that the home profile got "clobbered," but the data is still there.
A bug in the latest update of Adobe Creative Cloud deletes the highest value folders on your hard drive. It was found out when a backup program called BackBlaze actually broke looking for missing files.
Matthew has been having issues with iMessages where he doesn't get messages from friends. He's also dealt with the iPhone text bug that shuts down his phone. Leo says that Apple has recognized a problem with the core text of iMessage that caused it, and it's very difficult to patch it.
Diane took Leo's suggestion and downloaded Google Photos, but she's discovered the same thing that Leo has -- she's getting strange pictures she's never seen before. Leo says that Google does have a way to mass delete photos, but if they're mixed in with hers, then she won't want to get rid of them. She'd have to go one by one and delete them. There's also the thought of deleting someone else's photos, which could be terrible.