Jerry bought a new Netgear AC1750 WiFi Modem/Router for his home network, replacing his cable modem. Leo says he wants to be sure it uses DOCSIS 3.1. It's much faster. But his streaming audio buffers all the time. Leo says the problem isn't the router, it's the internet connection. Get the ISP to come out and check the signal into the house. Then he can decide if the problem is his or theirs. It could also just be congestion.
Joseph is dealing with buffering when he's streaming. Leo says that he can check the speed, but that isn't the only criteria. Leo says that Joseph's old Firestick is likely the problem. He can get a new one, but Leo prefers Roku.
Vicky has a problem that she can't have a cellphone conversation unless she goes outside. It works for a few minutes and then begins to break up unless she goes outside. She's also having buffering issues with her TV streaming. Could they be related? Leo says they could be. Modern cellphones have a WiFi calling feature, where the phone routes the cell phone call through the internet. You can disable it in your phone settings. But that doesn't solve your buffering problem, and that points to a bandwidth issue. What Vicky needs to do is find out what her bandwidth speeds are.
Joe tries to stream Pandora to a wireless speaker, but it breaks up during every other song. His carrier replaced his modem/router with a newer model. While the solution made it better, the problem still persists.
Leo says he doesn't have to use the carrier's modem/router on the network. He can buy his own. Leo says that he can save money that way as well, as it pays for itself. Leo recommends getting a DOCSIS 3.1 modem. Leo's favorite is the Netgear CM1000.
George has been having problems with his iPad and Quicktime. He's supposed to have a download bandwidth of 256MB per sec, but it will then buffer and stop. It doesn't recover. He gets a message that says his speed is poor. But it doesn't happen on his iPhone. Just his iPad.
Judy has a ten-year-old Sony Bravia TV with an original AppleTV. But it buffers a lot. Would a newer Apple TV eliminate that? Leo says it's more likely your internet connection, but it could also be your wifi connection to the Apple TV. There could be a lot of congestion on that 2.4 GHz band. It's time for a new Apple TV, for sure. How does she enable subtitles with her TV? Leo says you have to do it in the Apple TV as well.
Steven has a wireless HDMI connection to stream from his computer to his TV. Some times it "hiccups" or even crashes. Leo says that wireless HDMI really isn't that good. What's happening is that the video packets are being dropped and the TV just moves forward if he doesn't get it all in order. So it may wait until it gets the latent packet, or just move on without it. That's why streaming tends to buffer up to 30 seconds in order to wait for a dropped packet. When the buffer drops to zero, it'll rebuffer to get back ahead.
David is having trouble with constant buffering with Netflix on his PS3. But it doesn't do it with subtitles. What gives? Rich says the first thing to look at is what has changed before the buffering began. Often, a change can cause those things. Rich also recommends going to FAST.com and test your internet speed. Rich also recommends uninstalling the Netflix app from David's PS3 and then reinstall it. Also, make sure that the PS3 is updated. Rich suspects that an update may not have been completely installed and uninstalling and reinstalling usually clears things up.
Sharon has a problem listening to streaming audio and video at home and suddenly, the stream stops for 30 seconds and then comes back on. What's going on? Leo says that's usually a buffering issue. If the internet connection drops out or isn't keeping up, then users get buffering. The internet wasn't really designed for heavy streaming and as such, buffering can occur when the stream needs to catch up. But it's gradually becoming a thing of the past. But another issue is that if she is signed up with DSL, she may be too far away from the central hub and that's causing the buffering.
Brian upgraded his WiFi router network, but he's still running into buffering and congestion. Leo says first check to see if your connection is the issue by bypassing the router and wire the modem directly into your laptop. Run a speed test and see how it works. Once you've eliminated the cable connection, then you can look to your hardware. But it could also be good old fashioned neighborhood congestion. If you look at your wifi connection, you can see how many wifi devices your router sees. It's not only everyone streaming Netflix anymore.