Dave uses Firefox and the favorites get lost from time to time. Leo says that can happen if you use Firefox Syncing. There is a bookmark management tool within Firefox. Open the sidebar and select bookmarks (CTRL+B). You can then search for the bookmark you're looking for. It's very easy to hide a folder or bookmark by accident. CTRL+B can help you find them again. It could also be that you accidentally deleted them. Dave also uses Time Machine to save to his Western Digital Passport. But now it won't let him backup to it unless he formats the drive.
Microsoft will cease support for Windows 7 on January 14, 2020, so PC users should really upgrade to Windows 10 soon. The most important point will be the loss of security patches for the operating system, which will make it increasingly risky to take online. Eventually, browsers and other constantly-updating software will stop working comfortably with Windows 7 and might be frustrating to use. The same issues plagued users of Windows XP after its time was up. Although Windows 10 looks a bit different, you can configure the interface to more closely resemble what you liked about Windows 7.
ISPs in the United Kingdom has labeled Firefox a "public villain" because it is advocating private browsing with a new version of the browser that makes your activity online invisible, making it impossible for ISPs to sell your browsing data. Leo says that alone is enough to start using Firefox again.
Yesterday, all the extensions for Firefox suddenly stopped working. Leo says it turned out to be that Firefox forgot to renew their certificate for security, causing them all to stop working. Now they're pushing out a fix to get things back up and running.
Brian has a series of VIVOTEK IP cameras. But he can't cast to Safari, Chrome or Firefox. EDGE and Explorer work though. Leo says that he may need to install an extension, and it may not be available. VIVOTEK may not have written plugins for it, or it may use a technology which other browsers don't support. Browsers have depreciated some of those plugin technologies lately. And chances are, they aren't secure.
From the chatroom, there is a way and here's a video on it - https://www.youtube.com/watch?v=JEPuhmPIzm4
Caller is having trouble accessing her second Facebook account. Leo says that Facebook has locked one out. Leo says that Facebook doesn't want you to have multiple accounts, though many do. What Leo recommends is using separate browsers (like Chrome and Firefox) for each Facebook account. Or, you can completely log out and then clear your cookies, you can re-log in with the second account.
Michael is getting a message from Yahoo that he will lose access to his account if he continues to use Internet Explorer 11. Leo says that's the most recent version so that doesn't make any sense. But if Yahoo is not going to support Internet explorer anymore, then what may be happening is that Robert has compatibility view on. Michael should go into IE Tools and uncheck "use Microsoft compatibility lists." That will send a mixed message to Yahoo that he's using the wrong version.
There's a hack on some websites that will make you think that your computer has frozen and you won't be able to get it back unless you call an 800 number and pay money. Leo says it's nonsense phishing scam. Control At Delete or Force Quit the browser. Everything will get back to normal.
Anna clicked on a link in Facebook, which took her to a site that popped up a big warning with a phone number. She restarted her PC, and after that Chrome wouldn't let her access Google anymore. She also saw a warning flag in the system tray. Leo says the warning in the system tray is from Microsoft, so she can click that. It will probably take her to the security center where she can see if it offers any sensible information. She can run IE, but can't run Chrome, though. When she launches Chrome, she gets a blank white screen and it freezes.