browser hijacks

Why Am I Getting Popups?

Chrome

Episode 1677

Dale from Los Angeles, CA

Dale is getting notifications from Google on his laptop. Leo says that those are ads triggered by some software that Dale is using. Leo says it could be a browser hijack that's causing it. He can go into browser settings and turn off notifications from sites he visits. In Chrome, it's turn off browser notifications. He may have to do a little digging in the menu settings.

Why Am I Getting a Popup in AOL Mail?

Verizon

Episode 1661

Sue from New York

Sue is on AOL and is having issues with "Guce." What is that? Leo says it's adware by AOL that seeks to bypass adblockers in her browser. Guce is owned by Verizon, which also owns AOL and they don't like users using ad blockers or reading emails without ads. So it will redirect her to Guce.advertising.com. But many consider it a browser hijack, which would turn it into malware.  Go into the browser settings under extensions and see if there's an adblocker installed. She can either turn off the ad blocker, white list Guce or better yet, GET OUT OF AOL! Leo recommends Gmail.

How Do I Remove a Browser Hijack in Safari?

Safari

Episode 1661

Sean from Woodland Hills, CA

Sean's wife has Mac she recently upgraded to Mojave, and after updating to a "new flash player," she's now having problems. First, her Safari browser has defaulted to the BING search engine. Leo says that BING isn't too bad, but it's clear her browser has been hijacked by a browser hijacker or "launch demon." And if her search engine has been changed, there's a good chance other things have happened as well. Check browser extensions to see if there's anything nefarious there.

Why Won't My New Lightning Cable Work with My iPod?

Episode 1607

Char from Cambridge, Minnesota

Char bought a cable for his iPod on Amazon and it wouldn't transfer data. Leo says that sometimes there are cheap cables that don't have the data channel, and are only meant for charging. The real problem is, Amazon doesn't check to make sure the vendors aren't misrepresenting their products, and it's easy to get snookered. Let the buyer beware.

Why does Facebook Want my Credit Card Number?

Facebook

Episode 1595

Bernie from San Diego, CA

Bernie is having issues logging into Facebook. He gets a popup that says he needs to give them some information, including a credit card number. Leo says that's definitely not Facebook. Facebook will ask for identification from time to time, especially if your account has been compromised, or you've lost access to your account, but Leo says to never do that with a credit card. Use other options like a utility bill. Here's some information - https://www.facebook.com/help/contact/183000765122339. Leo says it's likely a scam.

Has my Browser Been Hijacked?

Malwarebytes

Episode 1583

Greg from Anaheim Hills, CA

Greg's wife has an iMac running El Capitan, but now the Safari app just goes to Yahoo Safefinder no matter what! Rich says that there's some malware on the browser, likely an extension. Rich recommends Malwarebytes, and give the iMac a scan. Also, go through the apps and see if there are any that are unrecognizable. CleanMyMac is a program that can also clear out malware. Greg can also look for a browser reset in the settings, which will wipe out everything and start over.

Why am I Getting Popups on my Android Devices?

Pixel C Tablet

Episode 1581

Mike from Culver City, California

Caller keeps getting popups when he's watching YouTube on his Google Pixel C Tablet. It just keeps minimizing his videos and he's inundated with popups. It also happens on his Motorola Moto G6.  Leo says that he's likely got some apps from the Google Play store that have malicious behaviour programmed into it. Just use apps you want or need by well-known developers. It's likely an app that he installed on both devices. Leo is guessing it's probably ads trying to play from an app, but sometimes even removing the app won't work. He may need to do a complete reset on his devices. 

How can I prevent popup ads when I visit websites?

LastPass

Episode 1564

John from Los Angeles, CA

John is finding that when he goes to a website, he gets an additional window open with an advertisement. Leo says that's called a browser hijack and it's usually caused by an extension he doesn't recognize. John should look in his browser settings and extensions, and then see if there's anything in there he doesn't recognize. Chances are, there is.

Why is my printer printing out ads?

Episode 1547

Steve from Nashville, TN

Steve's printer is suddenly printing out ads. What the heck? Leo says there's a good chance he got nailed by either a browser hijack, or malware that has replaced his printer driver. He recommends using Malware Bytes, by only get it from the original creator. The chatroom says that there is a printer exploitation tool kit out there on the web. It could be that there's malware in the HP firmware as well.