Broadband

What are my options for canceling my ISP?

Episode 1423

Gloria from North Hollywood, CA

Gloria wants to get rid of her ISP and change her email. Leo says if she's going to get rid of her ISP and its email, Leo recommends going with Gmail first and setting it up to get the email off her old email account. Her ISP is DSL Extreme. Leo says that DSL Extreme is a good provider, but if she's having issues, it may not be their fault. It may be the carrier that DSL Extreme is piggy backing on, which is usually AT&T. They have to allow them to carry it, but they don't really want to share. So they make it difficult.

Can I speed up my streaming with a new video card?

Ethernet

Episode 1400

Dave from Paris, CA

Dave wants to improve the video streaming on his computer. Will an updated video capture card work for that? Leo says no. It really comes down to his internet connection speed. The GPU doesn't even come into the mix, as it's just blasted onto the screen. So the only way to improve the streaming is to improve his bandwidth. That means he'll have to pay for faster internet.

What is considered fast internet?

Ethernet

Episode 1382

Vladimir from Orange County, CA

Vladimir is thinking of renting an office and his ISP is offering 1 Mbps. Leo says that won't work, it's too slow. He'll want at least 10-15 Mbps, which is a typical internet speed. He also may be stuck with bandwidth caps and that could add up, so he should look in the rental agreement. He may be better off using his cellphone internet in hotspot mode. It'll be faster, especially with unlimited data plans that are now popular, and overages are much cheaper. He can also use a MiFi card, which will enable him to connect up to five devices to it.

Why does YouTube keep buffering for me?

Episode 1380

Autumn from Woodland Hills, CA

Autumn has been having buffering problems while trying to watch YouTube videos. Leo says there are a number of things that could be causing this. It may not even be her internet, it could be her computer. Autumn says her computer is a five year old Lenovo that doesn't seem to be slow otherwise. It's not unusual for DSL to have trouble with bandwidth as well. The problem with DSL is that the company that sells it is at the mercy of the phone company.

What can I do if there's no broadband in my area?

Fiber Optic Cable

Episode 1358

Eric from Ft. Worth, TX

Eric built a house, but there is no internet connection or cable in his community. So the builder is suggesting buying cellular data as a solution. Leo says that sounds like a lawsuit in the making. Leo says that Eric's only real solution other than cellular is satellite, and although it's getting better, it still has severe bandwidth caps. Leo says logging a complaint with the state Public Utilities Commission could help, but it sounds like it's up to Eric to look for wireless solutions.

Is satellite good for internet access?

Episode 1347

Ramona from California

Ramona has discovered that her ISP can't go to the area she's moving to. Is satellite internet a good option? Leo says that satellite is expensive, there's a lot of latency and lag as the signal goes up and back, and it's slow. She wouldn't get much bandwidth either. One provider is a little better than others though, and that's WildBlue Exede. Cable would be much better, and even LTE wireless would be a better option.

Is there good internet in Culver City?

Episode 1332

Bonnie from Compton, CA

Bonnie says there's plenty of internet options here including AT&T, Dish, Time Warner, and Spectrum. She signed up for Spectrum at 100Mbps with no caps for $30. That's only an introductory rate, though. It'll go up a lot more after that has expired. Leo says that's a great deal and that's why you should always ask neighbors what they get and how they like it.

How can I find the best cable, internet, and phone service?

Episode 1329

Ricky from Chatsworth, CA

Ricky thinks his Triple Play package is just too expensive. What is the best provider for internet, cable, and telephone? Leo says that the only real advantage of a Triple Play package is that he'd get one bill. For a phone service, he prefers real phone service because in the event of a disaster, the plain old telephone service will continue to operate. Leo advises going to DSLReports.com because they will give him the best ratings on what is the best coverage and reliability. Leo also recommends talking to neighbors.

How can I access my security cam without having a static IP address?

Episode 1325

Richard from Crystal River, FL

Richard has a security cam in his home in another state and he wants to know how he can access it and monitor what's on it with a dynamic IP address. Leo says that DynDNS will enable him to do this without requiring a static IP. Other options include No-IP DNS and Duck DNS. His router may also be able to do to it.

Why is my AT&T UVerse connection so slow?

Episode 1315

Nuris from California

Nuris wants to know why AT&T UVerse is so slow. They've replaced her modem eight times. Leo says that if she's watching TV and the Internet, it uses the same internet connection. So it can slow down due to bandwidth. UVerse can also be using the old copper phone lines which could slow it down as well. It could also be the connections just outside her house. It may be fiber optic, but from the curb to her house is an issue. It's probably the box that connects to the fiber that is failing.