bridge mode

Why's My Internet Connection Dropping With a Mesh Router?

Orbi

Episode 1739

Kent from Santa Barbara, CA

Kent needs more reliable wifi. He has a wifi router with extenders, but as he has wifi calling, often the call would just drop or buffer. So he went with an Orbi mesh router, and while he has a more consistent connection, he has an issue with the actual connection to the internet. Leo says that Netgear's Orbi is the fastest out there, but it's very simple in design. Dropouts can occur if the access point isn't connecting to the base station. So he can reboot the access point when it happens. Kent is using an ISP provided router that he has to use.

Why can't I connect WiFi with my new router?

Nest Camera

Episode 1682

John from St. Petersberg, FLA

John has been upgrading his parents' network with a new router, some smart devices like NEST Cams, etc. He's running into some issues, though. He suspects it's the modem/router combo. Leo says it likely is: you'll need to find the IP address and log into it. Likely Admin/Blank for a user name and password. Then turn off the wifi and DHCP. The DHCP is also doing double NAT, so turn that off. It's called putting the router side into "bridge" mode. Let the modem send the bandwidth to the Google home router and it will handle it all.  That should fix it all. 

Can I use my own router with U-Verse?

Router

Episode 1611

Alex from Durham, NC

Alex would like to use his own router with AT&T U-verse, can he? Leo says only if you aren't getting your TV service from U-verse. That requires AT&T's proprietary router. You could turn the AT&T router into bridge mode or IP Pass through, and then use your router with it. That's possible. Will it affect the speed? Leo says no, but it could affect whether you can select your own DNS service. You can also try using DNS over HTTPS using Cloudflare to eliminate the ability for AT&T to see what you're doing. But that's advanced stuff.

How can I use a mesh router on Verizon?

Episode 1520

Tony from California

Tony bought a new MESH router to use with his Verizon fiber optic internet connection. Leo says that Verizon uses a router/modem, so you'll need to change settings to bridge mode, so it can send the signal on to your new mesh router. Doctor Mom in the chatroom says you can put your Verizon modem into bridge mode, but you will lose some functions. It's just a matter if you can live with it.

How can I bridge my UVerse Router?

Episode 1348

David from Los Angeles, CA

David is trying to put his router into bridge mode, but he's having issues doing it. Leo says that if he's using the cable router and modem, they may have disabled the router protocol that would do that. The chatroom agrees. He can't do that with an AT&T UVerse modem. It just won't let him have his own router.

Leo says David is better off going with Spectrum and buying his own DOCSIS 3 modem. Then he can do it himself and have more freedom. UVerse is very strict because of QoS.

How can I connect two routers onto my network?

Episode 1236

Jay from Providence, NC

Jay bought a new router to add to his network but he's not improving his experience at all. Leo says if he's looking to expand his network, then it's a good idea to set one in bridge mode to just pass on the signal. It may be that Jay's DSL modem can't be a bridging router. Steve Gibson says that two routers handling the Network Address Translation will work fine. So Jay shouldn't do anything and see what happens. Maybe a simple reset will work. But Leo says putting one in bridge mode is best.