Sam is having issues with his iPhone 6 replacement battery life dying quickly. Leo says that it sounds like a bad battery. Phone batteries should have 500 complete charges. There is a "battery health" feature in iOS13 that will tell Sam how healthy his battery is. It's in the phone settings under battery life.
Norbert's 2019 MacBook Pro shuts off when the battery drops below 60%. With no warning. Leo says that he may want to check the battery status. Coconut Battery is an app that will give you more information about the battery. You want to look at the number of cycles the battery has left. Also check the battery capacity. Lithium-ion batteries only take about 500 complete cycles before needing a new battery.
Steve bought an Asus 536 2 in 1 notebook, which comes with a 256 GB storage, and a 2TB data drive. Good buy? Leo says they're great. What's the battery life about? Leo says that the battery life may be short, read the reviews. Leo recommends keeping all your data on the 2TB drive, and the programs on the 256GB drive. You can specify that in WIndows settings.
Charlie says that his old iPhone 6S is losing battery life. Leo says that the phone is just plain old. The batteries of mobile phones usually handle about 500 complete charges. After that, they start to degrade quickly. Unfortunately, Apple's $39 battery replacement deal has passed, and as such, it'll cost over $100 to get it replaced.
He bought a battery from Amazon, but the phone says it charges less. Leo says he might've bought a counterfeit battery from Amazon. Go to Apple. Pay the $100 and let the genius replace it. It's worth it.
Mike has an iPhone and is using the Apple battery case. But he can never get the charge up to 100%. What gives? He took it to the Apple Store and the geniuses want him to reset, then set it up from scratch. Rich says always set up a phone from scratch, rather than restore the apps from iCloud. And if there's an app that's draining the battery, users are more likely to recognize it from scratch, rather than restoring from iCloud. But Rich also recommends looking to see if Mike's battery is affected by the recent recall.
Becky has the Samsung Galaxy Note 8, and after a recent update, it's killing her battery after two hours. Rich says that sounds like there's a process running in the background that's wearing down the battery. Rich recommends getting rid of any app she does not recognize. Also, run a program called HTC Boost or Google's Files Go. Let it get rid of old files and then reboot.
Roger bought a "dumb phone" for him and his wife. Leo says he calls them feature phones. Roger says that they didn't know anything about the dumb phone. But when he charges it up it is dead within a day. Leo says that shouldn't happen - feature phones should last days. Leo says that Roger should take them back and ask for one with better battery life. In fact, he shouldn't even have to pay for it.
Mike has a Motorola G4 and he wants to know if it's best for his battery to keep the phone plugged in whenever possible. There's been articles that claim it's best to do it differently, though. Leo says there's a lot of lore about lithium ion batteries, and Leo isn't even convinced that we understand how they really work. Leo gets his information from BatteryUniversity.com.
Bob has an LG G5 Android phone and his battery life is really bad. He was thinking about resetting it, just in case there's something running in the background that's wearing it down. Leo says that after two years, it could be that the battery is worn out to the point that it's time to replace it. The good news is, the G5 has a removable battery. But what about his authenticators? Will they stay enabled when he resets? Leo says probably not. They may have to be reenabled.
Lovica's Android tablet isn't pairing to her keyboard anymore. Leo says to make sure the Bluetooth is on and ready to pair. Then, double check the battery life of her keyboard to be sure she has enough juice to connect. Many are rechargeable and have very long battery life, but sooner or later she'll need to recharge it to keep using it.