Ed can't figure out why he's being notified that he's using 150GB of data every month. He doesn't stream or download things. Leo says it's very easy to burn through 150GB a month. Windows updates are in the GBs now. He can go into his network and internet settings of his computer and see how much data he's using on each computer. His router may be able to tell him as well. He can navigate to his router's address in a browser window and it can tell him. If it doesn't, he can get a new router that can.
John has a problem where after about 10 minutes, his router drops to a slow crawl. He's done Windows Repair, reinstalled Windows, and even replaced his router. What else can he do to solve the issue? Leo says that it's possible that the computer is doing something in the background. Leo doesn't like having to rely on the routers provided by an ISP. They're usually old, haven't been updated, and he'd end up paying monthly for them. John should see if there's a router log. He can look there to see what's taking up all the bandwidth.
Jeff wants to know why his internet slows down at night. Leo says that he ends up sharing bandwidth with his neighborhood and if it's slowing down in the evening, it's because everyone is on Netflix. He also has to factor in Wi-Fi congestion. Jeff could bypass the Wi-Fi router and plug directly into the modem and see if it speeds up. If it does, then he'll know it's Wi-Fi congestion. If not, then he'll know it's his because of heavy use in the neighborhood.
George FaceTimes a friend in Australia and lately he can't see his video stream. Leo suspects it's a bandwidth issue on the Australian end. That's a long way, and there's latency issues and more. He should have him check with his ISP to see what his bandwidth is. He may need more for HD video.
Naomi has a Ring doorbell and wants to know if she can back up the video and images to her NAS. By the time she gets the notification from it, the person who rang the doorbell is already gone. Leo says she could Live View it. Leo suspects that Naomi may have a bandwidth issue with her ISP. Ring goes to the Ring servers before contacting her, so there's probably latency in her network due to being in a rural area. Leo says a motion sensor camera could ping her faster than Ring.
(Disclaimer: Ring is a sponsor)
Scott wants to know what the best bandwidth is for streaming HD video. Leo says that 25MB down is ideal, but it really comes down to how much congestion he deals with as other people in the house are using bandwidth. Netflix has a page that shows recommendations, though. If there are more people he has to share with, then he should get double what he needs. Generally, cable companies offer more than enough and are consistent. But in an apartment, that bandwidth gets split off.
Al recently signed up for satellite internet because he lives in a rural area. DSL was an option, but it was very limited. He has to be very conscious of data use. Is there a way to keep track of how much data he uses? Leo says that Windows 10 keeps track of data used, and his cell phone will give him an idea as well. His ISP may have a way to do it, and may even send him an email warning when he's approaching his bandwidth cap. Personally, the best way to do it is through the router. Many routers keep track of this information in the menu settings.
Arthur uses YouTube and he says that it's so compressed, it's absolutely unwatchable. Leo says that when he's streaming video, it's largely dependent on his bandwidth. The less bandwidth he has, the lower his resolution is going to be. He can adjust the quality he's getting in the settings, however, but at the end of the day, he may need to just get more bandwidth.
Johnny upgraded his Comcast internet bandwidth to gigabit service. But when he went to Fast.com to test it, it was only a 1/3 the promised speed. Is he getting ripped off? Leo says that Wi-Fi can slow down bandwidth a bit due to congestion. He should try hardwiring to his modem with ethernet and see if it speeds up. The age of his computer network card can also slow it down if it's older. He would need a gigabit network card to handle the throughput.
Art is wondering if he should expand his internet speeds to 100Mbps to watch Netflix. Leo says that 50Mbps down is fine for watching Netflix, but the more devices he has on his network, the more bandwidth he'll need. The more mobile devices, internet of things boxes, and simple computer access, 100Mbps+ is more realistic.