Paul is spending up to $75 a month for internet access. He's getting a notice for an alternate service for $60 a month, called WOW, and they are offering an Eero router to boot. They also promise 80% bandwidth speeds, or 800MB down. Leo says it's about right to have a 20% loss over time. But he gets a warning from his alarm service that it goes out. Leo says that Paul is using Ooma, and it could be that there's a thruput issue when balancing your ISP and your internet phone service, which your alarm uses.
Bob is looking at T-Mobile's home internet, but it seems to slow at 25MB or more in speed. Leo says that's probably T-Mobile's Cellular internet service. He can run SpeedTest.net and verify it as well. They will publish the ideal that is usually peak speed, but not regular everyday speed. Also, upload speed is just as important as download speed, if he's doing zoom calls. Also run the speed test in prime time, when everyone is streaming Netflix. Then Bob will know how fast it will really be.
Phil uses a VPN and he wants to know if it slows him down. Leo says that it depends on the VPN and how many worldwide servers they have. ExpressVPN has been rated as the fastest. And while Phil's 50 MB down is slower than not using a VPN, it's still fast enough to do streaming in HD, which is what Phil uses it for.
Patrick is a teacher, and he wants to know how fast internet speed he needs to teach his kids. Leo says that most broadband connections are asymmetric, meaning that they are faster downloading than uploading. By a large portion. Minimum, you want 5MB up, 200 MB down. There's also consistency. How well the online video upload is. There can be video dropouts that could cause an issue, especially during attendance. That can be either latency or jitter. The issue can also be due to wifi. WiFi is designed to be "polite," pausing when competing for traffic comes around.
Carlos has Spectrum broadband and it starts fast but then slows down gradually to a stop. Leo says that Spectrum has a "burst mode," which is designed to fool speed tests to make you think you're getting faster service than you are actually paying for. But it shouldn't slow down to a stop. Carlos has said that they have rewired the house, checked outside, and they can't track it down. Leo says it could be a bad splice at the junction box. You can also try a new router. Really the only choice is to change providers.
Jeff bought an Senior 55 unlimited plan from T-Mobile, but his data plan is extremely slow. Leo says it's likely unlimited because you get 3G data access, not 4G/LTE. But he's not getting hotspot mode, because it constantly disconnects. Leo says that hotspotting with your laptop is never going to be as good as direct connection. Your phone's connection may go to sleep, dropping the hotspot.
Jeff has DSL and lately it's been really slow. Leo says that outside, about 2 miles from the hub, DSL is just unusable, which is why cable is a better option. The cable company tech added an "attenuator" on his line, which is designed to protect devices if the cable has too much of a signal. It doesn't affect speeds, it just protects electronics. Just leave it on, especially with 400 MBps!
Steve wants to know if the rated speed the ISP says he's getting is legit. Leo says it's ideal and it's subject to a lot of factors. Broadband often has shared bandwidth, so if everyone is watching Netflix, it's going to slow down. It's also dependent on wireless congestion. Wired is always faster. It can depend on the quality of wiring, the age of the router, and more. It's very complicated. It can even be his computer that's slowing his internet speed down, and one will be faster than another.