bad updates

How Can I Recover My Printer From a Bad Firmware Update?

officejet pro

Episode 1792

Paul from Columbus, OH

Paul has an HP OfficeJet Pro that he wants to extend the life of. He's having issues with connectivity and it just won't print after an update. Leo says it's possible that a firmware update has failed and clobbered the connection. Sometimes updates can brick a device or make it unusable. He may be able to roll back the firmware but will have to find out from HP if that can be done. It's a very hard thing to come back from though. What Leo recommends is to Google the model of the printer with "firmware failed," and see if there's a workaround to try. It can't get much worse. 

Why can't I boot up my computer?

Windows 7 (Upgrade to Windows 10 soon!)

Episode 1641

Gloria from North Hollywood, CA

Gloria's Windows 7 computer "went out" recently. It seems to be stuck in a boot loop. Rich says a software update may have broken your computer. Rich suggests going into safe mode and see if it will boot up. Use the F8 key when it's booting up. If it does, then that indicates a corrupted driver. Maybe a video driver. You can also bring your computer into a nearby Microsoft Store and they will run diagnostics to see what's going on. But with Windows 7 reaching End of Life in January, it's time to think about getting Windows 10. Rich also recommends looking at a Google Chromebook.