backup and reset

How can I get my Android phone to stop crashing?

LG Aristo Silver

Episode 1453

Michael from Desert Hot Springs, CA

Mike has an LG Aristo mobile phone and it crashes all the time. What can he do? Leo suspects that there's an app that has been corrupted or flawed that causes the phone to crash. Leo suggests backing up the data and then restore the phone to its factory condition. It'll be in Backup and Reset under settings. The phone will wipe the drive and then reinstall Android. Then he'll have to reinstall everything.

Why am I running out of room on my iPhone?

Apple iPhone 6 and 6s Plus

Episode 1295

Dennis from Costa Rica

Dennis got an iPhone 6s Plus a few months ago and he can't seem stop the storage from filling up his phone. Leo says that the iPhone caches a lot of data. If he plugs it into his computer, he can take a look at it in iTunes. It will show him a graphical representation of the space used in "other." The only real way to clean it up is to backup the iPhone, erase it, and then restore it. That will get rid of all the cached stuff. He can go into Settings > General > Storage and Usage, and clear everything out piece by piece.