backup and recovery

How can I get my journal back?

Episode 993

Barbara from Los Angeles, CA

Barbara had a loved one who was in the hospital and she would use her computer to write his journal with Microsoft Works. Now all the data is gone and she's very upset. She was able to retrieve it up to 2011. Leo says there has to be multiple backups of the document and if she found one, there could be another. This is the reason why it's vital to backup. It may be gone forever, sadly.

Why won't Acronis True Image see my laptop's internal drive?

Episode 988

Steve from Mill Valley, CA

Steve bought a new Acer computer and wanted to image it. His backup program Acronis True Image would see his backup drive, but not his internal laptop drive. He disabled "secure boot" and did a "legacy boot" but none of that helped. Leo says that's only for the bootable operating system. Leo suspects the reason the Acronis disk may not have worked is because it wasn't compatible with Windows 8. Steve says it didn't work with Windows 7 though, either.

What happened to system restore discs?

Episode 980

Shrin from Phoenix, AZ

Shrin was looking to buy a laptop but discovered that they no longer offer recovery discs. Leo says that's true and he recommends not buying a laptop without a recovery option. It either has to come with recovery discs or give him a way to make them himself. Windows 8 has a great restore feature, but Leo says he shouldn't just rely on that because what if the hard drive dies? He needs to make sure he has an external recovery option.

How can I backup my applications off site?

Episode 968

Bill from Sherman Oaks, CA

Bill wants to know about how to backup applications when he does his off site backup. Leo says that he wouldn't backup apps when doing these backups. Only the data itself. Bill can always reinstall the software. He'll want to backup any serial or key numbers, but backups are largely just data, especially when sending it off site via something like Carbonite.

What's the best backup solution?

Netgear ReadyNAS

Episode 940

Tony from Los Angeles, CA

Tony works for a security firm and he wants to mirror the data of a hard drive onto a RAID. Leo says the first thing Tony should do is clone the drive since it's a very important drive to his job. Drive's will eventually die, so it's vital for Tony, or anyone for that matter, to clone the drive to back it up. Hard drives usually come with utilities for this purpose. EaseUS has a great imaging utility for that. Once that's done, save the original drive in a safe place and then use the cloned drive moving forward.