Scott wants to know if doing a restore would get rid of any malware that may be on the system after its been compromised. Leo says yes, it will. Those popups are trying to get you to call them and install software. So if he didn't do that, he's probably OK. But if he did, not only will he need to get rid of the malware, but if they charged him, they will now have his credit card information. So he'll not only have to backup his data and erase the hard drive, he'll have to cancel that credit card as well.
backup and recovery
Matthew has a USB key, and while the computer sees it, he can't open any files on it. His backup is no better. Leo says that a USB thumb drive can get corrupted just like any drive and the good news is that he can recover it with software. It's probably just a corrupted file catalog and that can be fixed. He should right click on the USB key, select properties, then "scan and fix errors." He can also run Scandisk.
Jonathan is having trouble backing up his Mac. He backs up to one with Time Machine and one with Super Duper. He formatted his hard drive to do a clean install. When he plugs in his backup drive, will it sync and wipe out what he has? Leo says backups will never delete anything from the backup. It just adds to it. Then he can restore to his source drive for that very reason.
Neil ordered the iPhone 6s Plus and will get it in two weeks. Leo says Neil's lucky because there's a month delay now in getting it. He wants to know how to easily migrate his user settings and data over from his current iPhone 6 Plus. Leo says that that when Neil restores from his iCloud backup, everything will be copied, and it will download the latest versions of the apps from the Apple store. It's relatively straight forward and easy.
Larry has a new Dell desktop with Windows 10. He wants to know how to create a recovery backup. It fails every time when he writes it to USB. He asked Dell, but they say they can't because they don't have recovery disks yet.
Leo says it could be as easy as a bad or unsupported thumb drive. He should try a different thumb drive. If that doesn't work, a third party utility like the EaseUS Windows 10 Migration Utility will do the job.
Richard can't do a backup -- it just stops. Leo suggests running "ChkDisk" to see that everything is OK with the data. But Leo also says that Microsoft's backup program isn't all that great because it dumps all of the data into one giant furball of 1s and 0s. That means it has a single point of failure. And there's no way to know if it has it all of the data or not.
Greg needs a five bay network attached storage device (NAS). He's used Drobo, but is wondering if there's something better. Perhaps Synology?
Chris ordered the 2TB Time Capsule from Apple and he wants to know if Carbonite backup that much data. Leo says that Carbonite is unlimited backup, but he should remember that it takes a very long time to back that up because he's using upstream bandwidth which is considerably slower than his download speeds.
(Disclaimer: Carbonite is a sponsor)
Tom's mother had relatives come over for Thanksgiving, and ever since they were there, her iMac has been having problems. She kept seeing "keychain" popping up, and she deleted everything in it in an attempt to fix the problem. Leo says if Keychain is popping up, it means that the Keychain password somehow got wiped out. So all Tom should have to do is log in using the computer password. Tom says when he gets into the keychain, there's nothing in it.
Bob uses BitLocker to secure his data. When he uses Carbonite, he sees that his data is unencrypted when restoring it. Leo says that as long as he's logged in, Bitlocker has unencrypted the data. And when he logs out, it encrypts it again. But the good news is that when he backs up to Carbonite, the backup is encrypted.