backup and recovery

Why does my computer freeze up?

Episode 1291

Bob from Burbank, CA

Bob is having problems with his computer becoming unresponsive. It suddenly freezes up until he reboots it. Leo says that it may not be crashing for freezing at all. It may be an unresponsive mouse or keyboard. If the clock continues ticking, then it hasn't crashed. But if the clock is stuck, then the processor has halted. Even then, the processor may just be busy and he may just have to wait. He'll want to be sure it's really halted, though. If he reboots the computer in the middle of reindexing the hard drive, it could corrupt his drive.

Why does it take so long to backup with Carbonite?

Episode 1287

Matt from Pasadena, CA

Matt has a regular subscription to Carbonite with one computer, and a second account which includes his external drive. It hasn't backed up everything on his 2 TB hard drive after two months. Leo says that's not unusual. Upload speeds are a lot slower than downloads. It can't use the entire speed either, otherwise it would shut down everything else online. It gently backs up, and if he does the math, it would take many months to back up photos. Once it's done with that original backup, then it just backs up the changes. That's why Leo recommends not backing up everything, just data.

How can I prevent ransomware infecting my backups?

Episode 1278

Greg from Conifer, CO

Greg wants to know if ransomware will infect and encrypt drives in multiple locations. He uses the Transporter to sync his data. Leo says it won't do that. It can't go over the internet to infect it. But if he's backing up encrypted files, those could get backed up replacing the other files. That's why versioning is so important. Carbonite has a great solution and a white paper on versioning.

(Disclaimer: Carbonite is a sponsor)

How can I transfer my data to a new computer?

Episode 1275

Mark from Grand Rapids, MI

Mark bought a new computer for his daughter but the Windows Transfer Wizard transfer app doesn't work. What can he do to get her data to the new computer? Leo says that the Windows transfer utility doesn't work all the time and when it does, it may not get everything. So he just recommends getting an external hard drive or thumb drive, copying the data over and then plugging it in and copying it to the new computer. She won't get the settings or favorites, but she can get her data.

Why do I have different backups of my phone on each computer?

Episode 1274

Mark from Lancaster, CA

Mark has an iPhone 5 that is backed up to iTunes, but he gets different data on when it was backed up depending on his computer. Leo says that a backup from iTunes is done to the computer, so it makes sense that multiple computers would have different local backups. He can back up to the cloud but he'll only get 5GB of iCloud storage unless he pays for more. That's enabled in the settings. Leo also recommends encrypting his backups as well. That option is also in the settings.

What happened to my data backup?

Episode 1274

Gil from Los Angeles, CA

Gil signed up with Carbonite and after his computer crashed he tried to restore his data but they didn't have any data for him since 2013. Leo says that even when using a backup, it's always a good idea to check and see it's working continually. Don't just trust that any software is automatically doing what it's supposed to all the time. This is also a good reason to have a 3-2-1 backup strategy. Three different copies, on two different media formats, with one off site. That way if something goes awry, he'd have a back up of the backup.

(Disclaimer: Carbonite is a sponsor)

How can I protect my business from ransomware?

Episode 1270

Omar from Los Angeles, CA

Omar's business got hit by ransomware the other day. His files were encrypted and the hackers demanded money to unlock it. Omar said they didn't pay it and now the data has been erased and their most recent backup is two weeks old. Leo says that their IT guy is terrible and has made little effort to protect them. They should have had a continuous backup with versioning. He also should train his employees to use proper online behavior so they aren't victims of it.

How can I get rid of malware?

Episode 1268

Carolyn from Pasadena, CA

Carolyn thinks she got attacked by a virus. MalwareBytes says there's over 174 viruses on her machine. Leo says there might not be. There may be malware on it, but sometimes Malware Bytes gives a false positive on cookies and calls them viruses. She'll also want to be sure that she got MalwareBytes from the >official MalwareBytes site. Carolyn really should just make a recovery, back up her data, wipe the drive, and then run the recovery utility. It's the only way to be sure that she's free of viruses.

What do I do with a hard drive fail warning?

Episode 1248

Ann from Oceanside, CA

Ann is getting a warning that her hard drive is failing. How can she backup her data? Leo says to get an external USB drive and just drag and drop everthing over that. What about her favorites? Leo says she can export her favorites from the browser and email them to herself.

Leo says the computer should be still under warranty and if there's a warning, then it should be replaced. It could also be a false positive. Leo has never had a hard drive fail after a warning. They usually fail without warning. So she should back it up and then take it in to be looked at.