Glen wants to know if ransomware can happen if you unplug your backup from the network. Leo says not until he plugs it back in. But it's less likely with a home-based system than say, a commercial network. So clean up the infected computer before reconnecting the backup, otherwise, it could infect it. A lot of ransomware also has time-released capability. It may not infect right away. So if Glen has backup unplugged from the network, he should keep it that way until he's wiped the hard drive and removed the ransomware.
backup and recovery
Steven wants to replace his existing backup with a new one. He tends to use a thumb drive. But the backup fails and can't backup shadow copies or system restore points. Leo says that malware can be removed by an AVS and that could affect the system restore points because the AVS expects his backup to be infected as well. Leo says that Shadow Copying is a relatively new thing that Microsoft has added, which runs in the background. Leo says that EaseUS is a good backup solution. Imaging is a good thing to do as well.
Steven wants to know if it's better to image a drive or make a backup of everything. Leo says that imaging a drive makes for a quick reinstall that he can put back onto the hard drive quickly. But it's frozen in time and goes out of date quickly. That's where an incremental file backup comes in handy. Leo uses both and recommends that.
Bobby encrypted his backup, and he uploaded it to Carbonite. But he couldn't because it was encrypted. He used Mac's FileVault. Leo says that encrypting is a good idea, but after you've uploaded it, it's encrypted, so it's redundant, actually. The thinking is that if you encrypt it, and need one file, you'd have to download the entire backup in order to get it. But Leo says that if you're logged in, then it's unencrypted through the Mac. Carbonite needs an unencrypted backup in order to do incremental backups. And in doing so, they keep your data encrypted on their end.
Robert has been backing up on Carbonite, and it's a good thing because his computer recently "melted down." So he's going to be restoring his backup from Carbonite to a new Dell computer. Will he get data back to the exact same file structure that he had on his original computer? Leo says it should be backed up exactly the way he had it set up. It also pays to verify it from time to time just to be sure. He can also do it with Carbonite's restore utility, or just drag and drop individual files over.
Don wants to know why he needs to back up his photos to the cloud and what should he use? Leo says backing up to the cloud is vital because if the computer hard drive fails, or the computer dies, you still have that data. Leo recommends a 3-2-1 strategy. Three copies, two formats, one off site. OneDrive and Carbonite are good, but you have to have it all in one folder, and OneDrive has a backup limit of 1TB which should be enough. Leo also has all his photos upload to Google Photos. Unlimited high-quality storage!
Paul's WD NAS can't be seen on his network after changing the cable connector. There's a red light that says "I'm not working." Leo says he could try to use another computer with the dashboard software and connect directly, bypassing the router. If he sees it, then there's some issue connecting through the router. Leo says that Western Digital's NAS is terrible. Definitely not his preferred NAS. They fail more often than others. Leo prefers Synology.
Alan wants to know if having a recovery partition is a good idea. Leo says it is, right up to the moment the hard drive goes bad. Leo prefers to have an image on a USB key that he can blast on the hard drive when he needs it.
Paula was trying to backup her desktop with Carbonite, and now she's finding that Dell and Microsoft OneDrive are overlaying their own versions of backup, fighting for her attention. How can she disable those? Leo says she can disable Dell Backup in the system tray. That's pretty simple. But it will probably restart when she turns the computer back on. So she'll have to remove it from the startup options. Leo says having both local and off site backup is a wise idea. She'll want three copies of everything at all times. As for OneDrive, it's very good, but she'll have to pay for it.
Denise's external hard drive can't be read by her Mac. How can she recover it? Leo says that there are disc recovery tools that could help Denise. One is called SpinRite, but it's a bit expensive and is difficult to use on a Mac. AlSoft's Disc Warrior is another good option, but it may not be the best option because it can only fix soft failures.