Mark has been having issues where he can't do a time machine backup on his new M1 Mac. It gives him a "can't write a file" error. Does he have enough memory for it? Leo says it's not related to memory. It's likely a Time Machine issue. One of the reasons why Leo doesn't rely on Time Machine. Leo uses SuperDuper or ChronoSync to do a backup. RSync is native to the Mac, which ChronoSync harnesses. And SuperDuper is in beta on a bootable backup with the M1. So it's the way to go.
Nathan was online and got a popup that his system got compromised and locked up. It then had an 800 number to call from Microsoft. Leo says it wasn't from Microsoft; it was a scam that Nathan got sucked into. Fortunately, he put two and two together and called American Express, who verified it was a scam. Never call the number on the screen that pops up!
Don is blind and wants to know if he can run iDrive from the keyboard. The accessibility isn't all that great. Leo says that the best outcome is to talk to iDrive about it, and Leo can help. Send him an email at email@example.com.
Robert recently bought a new Mac and created a second Apple ID. How can he merge his two Apple IDs together? Leo says he can't. Apple won't allow it. But that's OK, all he needs to do is log out of the new Apple ID, and log into the old one. Just use it for everything.
George's IOCell NAS lost connection after he upgraded to Windows 10. Leo says that what's important with a RAID NAS is having it built into the firmware. If the operating system itself is doing the reading with drivers, it's possible that the NAS company hasn't a driver for Windows 10. As such, Windows can't see it.
Dave uses iDrive as his main backup option, but he wants to be sure he has a good backup to his backup. This is mostly for his media collection, which amounts to 1000s of songs and DVDs. He has an 8TB hard drive. Leo says there are three kinds of backup ... image backup for quick restore, a standard data backup, and then an incremental backup, which is used for when people update a file and the backup only archives those changes. This could also include versioning. Then once people restore from the full backup, they can then restore the incremental changes as needed.
Joe is putting his family history together. This includes all the photos and videos as well. But the problem is, he has a few hundred zip disks and doesn't know how to access them. He has a zip drive, but he needs a parallel to USB converter. Leo says he can get them on Amazon for a pretty decent price. But he will need to get one that has the right connector. It's the iEEE 1284. He also wants to be sure he doesn't get one that's for printers. It has to be bidirectional.
David has been doing 3-2-1 backups, but he has 10GB of Gmail data. How can he back that up? That's a lot of backup data. Leo says he can use Google Takeout, but 10GB will take a long time to backup and it doesn't really answer the issue of interoperability. It would be ideal if he could just move the data from one service to another without having to download it first and put the computer in the middle. It's also in a format that another service may not understand.
Chris has several terabytes of video and photos backed up on spinning hard drives. How long will they last? Leo says they can last a long time, but he will want to be sure that they are powered down properly, removed from the enclosure, and wrapped in bubble wrap. Is that the safest way to back up? Leo says it could be safer than discs. But another good idea is the Amazon Glacier. They will back up on drives (they'll even send you one) and then back it up for a very low price. Just don't expect to get it back quickly.