Carol had an offline cloud storage service but it crashed her computer. She'd like to know if there's alternatives out there that are fairly simple to use. BackBlaze is an option for $5 a month, but Leo says it's really not that easy to use. Carbonite is a sponsor and it's pretty easy to use. It's $72 a year, which is only $6 a month. Microsoft OneDrive is probably the simplest solution for Carol, though.
Judy faithfully backs up her data and she has all her data in a master backup folder. She's having issues backing up program install files, though. Leo says that Carbonite should back up everything, but it may not be the default setting to backup install files. If Carbonite says that EXEs won't be backed up regardless, then one option is to ZIP up the file, and Carbonite will back up that file. It would be a good idea to backup her data to two external drives and then take one off site. Then she can swap them every time she does a backup.
Mark has a 1TB, 70,000 photo library and he's been backing it up to external hard drives. He's now looking for an online backup option where he can send in the drive and have it transferred over. Leo says that's the issue of online backup because it trickles data up to prevent his performance from dropping.