Mike was hit with an AT&T scam that hijacked his personal information with a phone call thanks to a technique known as "Spoofing." Leo says that often these scam calls are done by legitimate call centers during their "down time." That's why they sound so authentic. Mike said they asked him to participate in a survey about quality of service, told him they would put a $40 credit on his account and asked to verify his zip code and last 4 digits of his social security number. Before giving them that information, though, he asked some basic trivia questions about AT&T.
Zack is thinking of switching from Verizon to AT&T because he wants to get the Nexus 5 Google phone. But he just renewed his plan. Leo says he doesn't know what the early termination fee is, but it's not trivial. Leo says that if you want to just talk and text, you could use it as a WiFi device until then and use Tango or Skype to make calls when it suits you. But if you want to use 3G or LTE data, then yeah, you're stuck. Check out T-Mobile though.
Michael is a mariner for the Navy and he likes to load his mobile phone with TWiT podcasts before he goes out to sea. As much time as he spends out at sea, he just uses a 'pay as you go' phone. He really likes the Nokia 1020 though. He's wondering if he could pay full price and not pay for a data plan with it. Leo says sure, and he'll be able to do everything except make phone calls with it over Wi-Fi.
Mark is complaining that his Sprint 3G service is slow. A lot slower his AT&T iPad. Leo says it's likely that in Mark's area, there are more Sprint users than AT&T users and as such, the 3G data stream is much slower for Sprint than AT&T. Leo recommends making the switch to AT&T when his Sprint contract is up.
T-Mobile has announced the "Jump" program, which would allow T-Mobile subscribers to jump to a new phone after just six months with no penalty. Users will continue to pay the monthly fee and hand in their old phone to exchange for a new phone.
Almost instantly, AT&T and Verizon both announced their own upgrade plans -- "Next" and "Edge" respectively. Leo says that the upgrade programs are just not worth it because you end up paying fees for the priviledge every month. It ends up being over $1000 more. Leo thinks users are better off just buying an unlocked phone.
Sandy's iPad is having Wi-Fi issues. Leo says that Apple products tend to have issues with this, and there was a generation of Apple iPads that were very problematic. She went to Apple and they sent her to AT&T. Leo says to go back to Apple and tell them to fix the problem. It has nothing to do with AT&T.
Brian wants to know what the best phone service is, AT&T or Sprint? Leo says it just depends on the area he lives in. On average, AT&T is the fastest with Sprint being a weak fourth. Leo advises asking friends and neighbors what they use and if they like it. Sprint has unlimited data, but Leo still prefers AT&T.
Tom wants to switch from AT&T to Sprint for LTE. Leo says that depending on how good the coverage is, Sprint LTE is a great option because it's unlimited. Sprint is being very aggressive in competing with both AT&T and Verizon. Tom is thinking about getting a cheap tablet from AT&T, then cancel it to go to Sprint. It'll cost him less and he'll get a new phone and a tablet, plus make $25. Leo says to read the fine print on that, though.
Mike wants to talk about carriers. He has a great plan but it's pre-data. So he's looking to get a new smarpthone and knows his old plan will be replaced. It seems a good time to consider other carriers. He has the choice of Verizon and AT&T. He could go to Straight Talk via Walmart. Leo says it's a pretty good deal, but it's just reselling service (called an MVNO). He would get his choice of either, so Leo says to choose the one that works best.