AT&T

How can I get an iPhone unlocked to work on Straight Talk?

Episode 1040

Carol from San Diego, CA

Carol bought an AT&T phone but can't unlock it without a phone number to use it on Straight Talk. Leo says it's not likely that she'll be able to get AT&T to unlock it. Leo said that Carol bought it at the subsidized price, so she'll have to go with AT&T for two years. Unless it's a used iPhone, in which case Leo says that Carol can get it unlocked. If she's an AT&T customer in good standing, she can. But since Carol isn't, then she'll have to go to with AT&T Straight Talk in order to use it.

How can I stop my Android phone from crashing? (Part 1)

Episode 1030

Will from Springfield, IL

Will has a Samsung Galaxy S3 and it just keeps rebooting and crashing on him. Leo says that it sounds like it's overheating and it's likely that since he's had it for a year, the warranty lapsed. Leo recommends reinstalling the OS by using the "erase and reinstall" option in his security settings. If that doesn't work, then Leo advises taking it back to the Carrier's store and explain the issue to them, they may replace it.

Beware of this AT&T Cell Phone Scam!

Episode 1030

Mike from El Segundo, CA

Mike was hit with an AT&T scam that hijacked his personal information with a phone call thanks to a technique known as "Spoofing." Leo says that often these scam calls are done by legitimate call centers during their "down time." That's why they sound so authentic. Mike said they asked him to participate in a survey about quality of service, told him they would put a $40 credit on his account and asked to verify his zip code and last 4 digits of his social security number. Before giving them that information, though, he asked some basic trivia questions about AT&T.

Should I switch to AT&T?

Episode 1029

Zack from Dickinson, ND

Zack is thinking of switching from Verizon to AT&T because he wants to get the Nexus 5 Google phone. But he just renewed his plan. Leo says he doesn't know what the early termination fee is, but it's not trivial. Leo says that if you want to just talk and text, you could use it as a WiFi device until then and use Tango or Skype to make calls when it suits you. But if you want to use 3G or LTE data, then yeah, you're stuck. Check out T-Mobile though.

How can I get an unlocked Nokia 1020 to bring overseas?

Nokia 1020

Episode 1004

Michael from Norfolk, VA

Michael is a mariner for the Navy and he likes to load his mobile phone with TWiT podcasts before he goes out to sea. As much time as he spends out at sea, he just uses a 'pay as you go' phone. He really likes the Nokia 1020 though. He's wondering if he could pay full price and not pay for a data plan with it. Leo says sure, and he'll be able to do everything except make phone calls with it over Wi-Fi.

T-Mobile Announces Jump Program, Other Companies Follow Suit

Episode 997

T-Mobile has announced the "Jump" program, which would allow T-Mobile subscribers to jump to a new phone after just six months with no penalty. Users will continue to pay the monthly fee and hand in their old phone to exchange for a new phone.

Almost instantly, AT&T and Verizon both announced their own upgrade plans -- "Next" and "Edge" respectively. Leo says that the upgrade programs are just not worth it because you end up paying fees for the priviledge every month. It ends up being over $1000 more. Leo thinks users are better off just buying an unlocked phone.