AT&T

How can I speed up my DSL connection?

Episode 1276

Peter from Cleveland, OH

Peter's parents have AT&T DSL and it's terrible. Leo says that's because DSL is reliant on the phone lines, and the farther it is from the central hub, the more problematic it can be. If the phone lines are antiquated, that's even worse. He can demand that AT&T upgrade its wires, but then he's really dependent on their good measure. One thing he can do is turn off the Wi-Fi capabilities of the router they gave him and connect his own router. That's likely going to speed up the wireless speed tremendously. Leo like Asus routers.

Can my Sprint Samsung Galaxy S4 work on AT&T?

Samsung Galaxy S4

Episode 1256

Dan from Jacksonville, IL

Dan's friend broke his phone, and he wanted to let him use his old Samsung Galaxy S4 phone. But Dan has Sprint and his friend has AT&T. Leo says he can try it by just slipping his old SIM into it. If it doesn't work, he'll know. If not, then it's time to get a new phone. But all new mobile devices are LTE now, so they can be used on other networks.

What's the best phone carrier for traveling all over the country?

Episode 1236

William from Michigan

Leo says this is difficult because it's all very geographical. If William said Kansas City, he'd say Sprint because they're really good there. If he said New York, his advice would be Verizon. Both of those companies originated in those places. William was thinking of going with Cricket Wireless, but Leo said he'd go with one of the big national carriers.

What's the best carrier in St. Louis?

Episode 1236

Elliot from Boston, MA

Elliot's aunt is visiting and wants to know who would be the best carrier to get her smartphone from in St. Louis? Leo says that his experience in the Midwest is that Sprint is really good. That's because Sprint was spun off the Southern Pacific railroad. But they can't go wrong with AT&T and Verizon. The best way to find out is to go to OpenSignal.com, enter the zip code, and they'll see who's got the best coverage in the area.

Why is the audio cutting out on only some AT&T Uverse channels?

Episode 1235

Brent from Eastvale, CA

Brent has AT&T Uverse with the HD package, and on live programming such as football games and TV shows, the sound will cut out from time to time. He doesn't have the same issue watching movie channels, however. He has a Denon surround system that's only a couple years old. Scott thinks if it's only happening on certain channels, it would lead him to believe this is an issue on AT&T's end and not his. Scott suggests calling AT&T to report this to them.

Can I use my new AT&T iPhone with T-Mobile?

Apple iPhone 6s and 6s Plus

Episode 1223

Evan from Los Angeles, CA

Evan bought an iPhone 6s Plus on the first day. He hears there's a different phone for AT&T, though. Leo says that's true. The AT&T iPhone is different, but only in that it has an extra band. Leo says that's not a bad thing as the AT&T model has a lower frequency to pass through walls. But can it work with other carriers? Leo says that nobody has really addressed it, but with all the bands that it has, it's a question an RF engineer might be able to answer. Leo's betting if he put the SIM in it, it should work in most cases.

How can I get my universal lifeline back?

Episode 1208

Jason from Newport Beach, CA

Jason has been having issues with his ISP because they've changed his internet to UVerse and disconnected his lifeline. Leo says that Jason should file a report with the California public utilities commission, because that's illegal. If he's disabled, as Jason is, then he has even more reason under the Americans with Disabilities Act. Contact TURN, The Utility Reform Network. They are a non profit consumer advocate organization. They'll be able to help.