AT&T

How Can I Use an Old Rotary Phone on UVerse?

Rotary Phone

Episode 1782

Elaine from El Segundo, CA

Elaine recently had AT&T rewire her house for UVerse service, but a day later, her phone won't dial out. Leo says a call to AT&T to ensure Diane has an outbound calling plan is a good idea. It may also be that Diane's phone is an old analog phone and so it doesn't make the tones that UVerse looks for. Leo says to check out Pioneershoppe.com for one that supports UVerse. There's also DialGizmo.com.

Why Can't I Surf Online and Make a Call With My Phone?

Fold 2

Episode 1770

Bill from Denver, CO

Bill got a Samsung Galaxy Fold 2 for his birthday and he keeps getting knocked off the internet with it while being on the phone, through AT&T. Leo says it could be the location, with a cellphone tower that is having trouble. Leo says that it would be a good idea to go back to the AT&T store and have them reset it. From the chatroom ... here is a conversation about how to reset it.

Why is My Phone Using Up Data?

AT&T

Episode 1622

Bill from Goleta, CA

Every day, data goes out from his iPhone at the same time (3,6,9 pm). Sometimes it is a small amount, sometimes it's 300 MB. What gives? Leo says what AT&T is doing is listing the data in "chunks", not what is actually happening, If it was minute by minute, Bill's bill would be 50 pages. Most likely the phone is "phoning home" to various apps, doing app updates, etc.

Can I use my own router with U-Verse?

Router

Episode 1611

Alex from Durham, NC

Alex would like to use his own router with AT&T U-verse, can he? Leo says only if you aren't getting your TV service from U-verse. That requires AT&T's proprietary router. You could turn the AT&T router into bridge mode or IP Pass through, and then use your router with it. That's possible. Will it affect the speed? Leo says no, but it could affect whether you can select your own DNS service. You can also try using DNS over HTTPS using Cloudflare to eliminate the ability for AT&T to see what you're doing. But that's advanced stuff.

Why can't I use my Obama Phone with Verizon?

Motorola Moto G7

Episode 1597

John from Santa Barbara, CA

John got an "Obama Phone" with AirVoice Wireless. When he got a new Motorola Moto Phone that was unlocked, it says it uses GSM or LTE. And AirVoice Wireless only uses Verizon. Can he use the phone? Leo says that Verizon is CDMA, so a GSM phone won't work. But AirVoice also says they're an AT&T carrier. From the chatroom - input the APN settings listed here and it needs to be a phone that works with AT&T. https://apn.gishan.net/en/apn/airvoice/motorola-moto-g-4g-2nd-gen

AT&T Launches 5G, but Good Luck Trying to Use it

AT&T

Episode 1582

AT&T has launched its 5G service in 17 cities around the country, but Rich says good luck trying to use it. First, you can't find a map of 5G coverage to see where it's available, plus you need a $500 hotspot device to use it if you do. Also, 5G doesn't travel very far, requiring even more towers.

Meanwhile, Verizon has launched in Chicago and Minneapolis for everyone, but in very small areas. Rich says that while 5G is the future, it's just not the future now. 

Top Tech Stories of 2018

Facebook

Episode 1552

1. Facebook had a terrible year, starting with leaked information to Cambridge Analytica of up to 87 million users. It lost 19% value, up to $100 billion, the biggest loss in the history of the stock market. Mark Zuckerberg lost $40 billion personally. And there was congressional investivations. All told, Facebook had 21 scandals centered around privacy violations. It was as bad a year as Facebook could get.

2. Apple lost 20% of its value. It went from being the first trillion dollar company to no longer holding that title.

Why doesn't my phone support Wi-Fi calling?

OnePlus 6

Episode 1548

Milan from Ontario, CA

Milan has a OnePlus 6, but his carrier, AT&T, doesn't support voice-over Wi-Fi with it. Leo suggests a microcell, or femtocell, and tell them he's moving to another carrier if they don't give it to him. Another option is to use an app like WhatsApp or Google Voice to do it. According to the chatroom, it has to be an AT&T branded OS to support that feature.

Here's a list of the phones AT&T supports with that feature. (Thanks ScooterX)