appleid

How can I reset my iPod?

Apple iPod Nano

Episode 1491

Stacey from Los Angeles, CA

Stacey made a one letter error setting up her iPod and she can't download any music on it. She went to the Apple store and the Genius punted and said to call Apple Care. Leo says that the music industry insisted on using a single iTunes account authorized to an Apple account. Stacey should be able to authorize the iPod using her Apple account. If she resets the iPod through iTunes, she should be able to set it up as a new device.