Dem has cable and he's been having a lot of digital artifacting and distortion. Could that be due to living too close to a cell tower? Leo says maybe, but then again, it could just be a software issue. He should try rebooting his box, check his connections, all of the things he can do himself. If he's still having that issue, then he can look to his cable company.
Seth used to work in the film industry and the backup storage that they have is up to 10 petabytes of storage and growing. A single film digitized can generate 4TB of space at 5-6K resolution. Leo says that's really not bad because storage is pretty cheap these days for maintaining archives.
He also has an Apple TV and wants to know if he'll have to upgrade his Apple TV to get Amazon Prime. Leo says no, it's just an app and it will appear in a firmware update or he can download it.
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Bob has Apple TV and wonders if there's any reason to get Chromecast. Leo says if he already has one, he doesn't need the other. He can get just about everything on the Apple TV now that Amazon Prime is coming to it. The one downside, though, is that Apple TV is only 1080p, but Leo suspects an upgraded next gen Apple TV will have it.
Jerry has a laptop and he wants to know if he can connect his Apple TV to it so he can watch movies. Scott says that if the laptop is a Mac, then AirPlay with the AppleTV will make it easy. If it's a Windows laptop, then Miracast is what Windows supports. Both the laptop and TV have to support it, though.
Neil bought a Harmony Hub for his home theater. He streams with Apple TV and a FireTV stick and he's having trouble running Netflix through it. Leo says to make sure the Hub is set to input 4, the TV is set to input 1, and then pair the Harmony app with Apple TV. It could be a limitation of Apple TV that the Harmony can't hook into the audio interface. The only device that would allow him to launch channels through the Harmony Hub is Roku.
When Sandy tries to stream Netflix on her Sony Smart TV, the app crashes. Leo suspects that the app has become corrupted, and it appears to be a common problem on Bravia TVs. A refresh of the firmware should solve the problem. The OS in Smart TVs is terrible, though, which is why Leo always recommends using a Roku, Apple TV, or even the PlayStation to stream Netflix.
Diane has decided to cut the cable, but she doesn't know where to go from there. Which streaming box should she get? Leo says that there isn't an all-in-one solution for everything she'll want. If she buys through iTunes, then she'll want Apple TV. If she's on Amazon, then maybe the Fire, or the Roku. But if she has to choose one over all the others, Leo says Roku is the best. It's affordable and has the broadest variety of content.
Newt is getting a new Apple TV from his son, who says it doesn't work for him. Leo says it should if he has internet. Newt says that their internet just isn't good enough to handle video streaming. He's also using up all his data. Leo says that doesn't have anything to do with Apple TV, it's just lousy internet. It's capped internet at that.