This week, Apple announced the new MacBook Air and iPad Pro. But while Apple has new devices for users to buy, all Apple Stores are closed, except in China. But Leo says that people really don't need to try the latest devices, they know what they're all about. The new MacBook Air is the first refresh of the laptop in a few years, and it's very thin and light. The new iPad Pro has a 50-80% speed increase with a faster processor. The camera has two lenses: wide and ultra-wide.
With schools closing and kids staying home, Lucas wants to have a way to set screen time on computers and iPad. Leo says that you can do that. What iPad should he get that supports pencil and keyboard? Leo says that the least expensive iPad doesn't support the Apple Pencil and keyboard. But there will be new iPad Pros coming really soon, perhaps as soon as tomorrow. But Apple has closed all stores due to the Coronavirus outbreak, but you can buy them online. But supplies may be limited due to shortages in manufacturing. Pencil 1 is better because it offers more pressure sensitivity.
Tamar let her grandson use her iPad, and now there's a ton of games on them and she's concerned that there may have been a security issue. Leo says that Apple's app store is very safe, and as long as her credit card wasn't used, or as long as he hasn't made any in-app purchases, she's safe. And it's off by default. To delete, just press and hold until it jiggles and then select the little X to delete. She can also turn off In-App Purchases completely. Here's how.
Also, sit down and give the kid a little chat.
Bonnie got an invoice from her travel agent via email, which she was expecting, and now she's having issues. Leo says that's not wise to do because she should never open attachments. But she had to update her PDF reader, and that's when the problem started. She downloaded a suspect version of Reader.
Rose is having issues where her iPhone 8 screen just goes dim. Rich says that there is a sensor on her phone that will go dim if it gets obscured. Rose should clean her screen, or check that if her case is interfering with her phone's sensor. It may also be a failing sensor, so bring it to the Apple Store and have them run diagnostics to determine what's going on.
Zack is trying to reformat an old MacBook Pro and he gets a "temporarily unavailable" error. Leo says that Apple has a theft prevention setting that would prevent him from deleting everything in case the laptop is stolen. But there's a way around it by restarting it with Command + R. At this stage, Leo recommends going to the Apple Store and have a Genius look at it.
Scott has an Apple wireless keyboard, but now there is some battery corrosion and he can't get it out to clean it. Leo says this is why you should always remove a battery if you're not going to use a device for awhile. Leo advises bringing it to the Apple store. Scott did and Apple ended up replacing it free of charge. Leo says that's why you pay more for Apple.
Denise has a Mac Mini with a 2TB hard drive and she's running out of space. Leo says that's a huge hard drive and it would be very hard to fill it up like that with regular use. First, she should empty the trash. Denise also had a power outage and Leo says that could have clobbered her hard drive and ruined it. At this point, it's probably best to replace the hard drive, which would be a challenge to do with the Mac Mini. Leo recommends taking it to the Apple Store.
After a million pre-orders, Apple has ordered 5 million Apple Watches. Leo thinks that the most sales will be early on, and since they are so hard to get, Apple may not sell more than 5 million all year.
Apple orders 5-6 million watches: WSJ… (Reuters)
Microsoft is expanding its store presence, and this week it announced it would be opening a Microsoft Store in Manhattan...just down the street from the Apple Cube store. Leo says it'll be a challenge for them to take on Apple since Apple stores make more profit than Tiffany's. But if it brings competition, Leo's all for it.