Apple Photos

What Happened to My Original Photo Files?

Apple Photos

Episode 1719

Charles from Virginia

Charles is noticing several of his recent photo files aren't as large as they should be on his Mac Mini. Leo says that if Charles is using Apple Photos for an App to store his photos, to r/c on the photos library, and then select Show Package Contents, he'll see photo folders, including the "originals" photo folder. That'll verify his originals are there.

Why can't I open my pictures in Apple Photos?

Apple iMacs

Episode 1539

Gary from Scottsdale, AZ

Gary has an iMac, and there's a large percentage of JPGs he can't preview. What is that all about? Leo says if the dimensions read "0" by "0", then the Mac thinks that the files are damaged and need to be repaired, even though Gary can read them on a PC. He should try opening them in Preview first. If he can read them there, then he can export them. Gary can also open them in Picasa, and so Leo suggests exporting them out from there. That can fix them and the Mac apps should be able to open them from there.

Why does iCloud delete my pictures when I remove them from my phone?

iCloud Photos

Episode 1498

John from Orange County, CA

John is frustrated that he can't delete the pictures on his phone without deleting them from iCloud. Leo says that if he selects "optimize phone storage" in settings, it will delete it on the phone without deleting it on iCloud. But he'll have to select "Keep Originals" on his Mac so it doesn't delete there.

What the best way to migrate my data from Windows to Mac?

MacBook Air

Episode 1452

Scott from Orange County

Scott has a Windows 7 laptop and he's tired of dealing with all its problems. As a result, he got a MacBook Air for Christmas. How does he transfer all his data from the Windows laptop to the MacBook? The Migration wizard didn't really work for him.

Leo says to bypass all of that and just move it over manually. It's the best way to do it. He should just plug in an external drive, formatted for Windows. Then drag and drop his "My Photos" folder over. Then he can connect it to his Mac, open Apple Photos, and import them.

What's the best app for organizing photos on my phone?

Google Photos

Episode 1402

Craig from Carlsbad, CA

Craig wants to know what photos app to use for his camera? Leo says that he likes Google Photos because it will do an automatic sync backup of all his photos every day. The problem is that his phone has its own photo app as well and so he'll end up with more than one copy of a photo, and it's hard to organize them that way. And it won't pick up where he left off. Apple's Photos app does. But Android phones don't have that capability and neither does Google Photos.

How can I transfer my photos from my Mac to an Android tablet?

Google Photos

Episode 1388

Kurt from Thousand Oaks, CA

Kurt is in a love/hate relationship with his Apple Products. He got his iPad wet and he tried to get it back by letting it sit in a bag of rice, but it didn't work. Apple will replace it for $300. He chose to buy an Android tablet instead. Leo says that Android tablets are fine and Samsung's tablets are very good. But there are much fewer tablet-aware apps compared to what Apple has. Often times, an Android tablet doesn't use the app very well because the app isn't written to take advantage of it.

Why can't I edit my images in Apple Photos?

Apple Photos

Episode 1256

Judy from Porter Ranch, CA

Judy has a 15" MacBook Pro Retina, but she's been having issues that Apple Support can't solve. She can't edit any photo in Apple Photos. Apple thinks it's a software problem. Leo thinks this is a problem with the cache. Leo suggests exporting out all of her photos into another folder and move that to the desktop. Then she can delete the Apple Photos library and reimport her images. She should make sure it's the unmodified original, and not the thumbnails. Chances are, Judy's photo library became corrupt.

How can I back up my photos while on vacation?

Apple Photos

Episode 1251

Scott from Richland, WA

Scott is about to go on vacation to Australia and he wants to know how iCloud works with the images on his iPad. Leo says that he can turn on iCloud Photo Library in his phone and it will upload his images when connected to Wi-Fi to save space on his phone. Can he upload from his Nikon with his iPad? Leo says he can shoot raw, but it may not go up to the cloud. They will upload high quality JPEGs. But Scott should be wary, because Nikon also adds a lower quality JPEG that it loads to the LCD for review. In many cases, the lower quality image will get copied instead.

Why did some of my photos disappear from Apple Photos?

Apple Photos

Episode 1250

Claudia from California

Claudia is finding that half of her photos have disappeared in Apple Photos. She's taken her computer into the Apple store and talked to a genius but they have no answer, except that she has a second library. But the photos aren't there either. Leo says that the second library is the old iPhotos library. But that doesn't answer why her photos have vanished. They've also disappeared from her backup. Apple wants to wipe her drive and start over. Leo says it's common for tech support to want to wipe and go back to the original install. But the problem is, she'll lose her data.