apple id

How can I get my data to sync across all my iOS devices?

Apple keychain

Episode 1543

Corrine from Duarte, CA

Corrine is having issues with her Apple ID. Leo says that her iCloud account and her iTunes account can be different. Or she could have them be the same. She'll then need to have a password that goes with it. All of her app and website passwords can be kept in the Apple Keychain, but she'll have to be on the same account in order for it to work across her devices. She'll have to be sure to go into her iCloud and Keychain settings and make sure they're all turned on.

How can I get access to my Apple ID?

Apple ID

Episode 1482

Jack from Maine

Jack is in the banking industry and he recently left his job. But when he did, he lost his Apple ID and they remote wiped his phone. Will he have trouble switching it over to a new Apple ID and will he lose all the apps, music, etc. that he bought? Leo says that Jack should be able to go to the Apple ID and change the email associated with it. They'll look for confirmation on the old email, though. He'll need to also log into the old Apple ID account and turn off Find My iPhone and back up to iCloud.

Has my Google account been hacked?

Google

Episode 1415

Burt from Porter Ranch, CA

Burt has a Motorola Max mobile device and an iPad. He got a notification to update his security and contact list on his phone, but the iPad gave him a notification that his Google password had changed without his knowledge. Leo says that's worrisome. It sounds like someone may have hacked his Google account. Leo advises going to iCloud.com to see if he can log in. If he can, then his AppleID is likely secure. But Leo advises changing the password again to verify everything.

Manage Your Apple ID Online

On Sunday's Tech Guy show, Jason Snell of SixColors.com was filling in for Leo Laporte and shared a tip about managing your Apple ID. Not many people are aware that Apple has a page for doing this at appleid.apple.com. You can change the email addresses and phone numbers associated with your account, add/change your trusted phone number for two factor authentication, change your Apple ID password, change payment and shipping info, and more.

Why is my daughter getting my text messages?

Apple iPhone 7

Episode 1365

Clyde from Torrance, CA

Clyde and his wife both have iPhone 5Cs on AT&T, but they get each other's text messages, and their daughter gets them too. Leo says they share text messages because they all are using the same Apple ID. They'll need to create a separate account for each of them. They won't lose their ability to share apps either, because Apple has Family Sharing.

Clyde is also getting a Blue Screen of Death with a DPC error. Leo says that's usually referring to a problem with the SSD Device driver. It's also due to an old operating system, so upgrading to Windows 10 should fix it.

Would Apple prompt me to change my Apple ID Password?

Episode 1295

Dan from Fresno, CA

Dan was using his iPhone 5s and he got a message that someone is trying to sign into a device using his Apple ID. Apple says that they don't send out messages like that. Leo says that isn't really accurate as he's gotten those as well. Any time you sign into a new device, you get that message. If it comes with a suggestion to change the password, however, then that could be a ploy to steal his Apple ID from a browser. He should never do that.

Why does my Apple Watch ring when my husband gets a phone call?

Apple Watch Sport

Episode 1236

Sheila from North Carolina

Sheila and her husband share an Apple ID and now that they have Apple Watches, every time his phone rings, it rings on her watch. Leo says that Apple associates the watch to an account and Apple uses the Apple ID to ring the watch. So Sheila's easy fix is to use her own separate ID for hers. The reason to share the IDs isn't really that important anymore since there is a Family Share option for music and videos. Reminders can be shared to other Apple IDs, so they'd still be able to have a shared list.

Why can't I sign up my son for his own Apple ID?

Episode 1214

Josh from Sun City, CA

Josh wants to set up Family Sharing so that his son can access purchased content without having access to everything else. He went to create a separate Apple ID for his child, but Apple said it requires a credit card to verify that Josh is an adult. Apple says he could use a credit card to confirm it, and then remove the payment information afterwards. But Josh doesn't have a credit card, and Apple doesn't seem to have any way around that. Leo says Apple is really missing the boat here by not offering some sort of backup verification option. Leo suggests writing to Tim Cook.