Apple

Should I Update My Backup iPhone SE?

 iPhone SE

Episode 1640

Max from West LA, CA

Max has an iPhone SE, and he recently upgraded to iOS 13. He bought a second one to keep, just in case. Will it work when he needs it? Rich suggests unboxing the phone and keeping it up to date as new updates occur. He doesn't know what may happen in the future. But the update runway may not be all that long. Still, if he waits to update it, the phone may not be able to connect to the update servers a year or two from now. So keep it updated. 

The face on my iWatch came off

Apple Watch

Episode 1635

John from Gastonia, North Carolina

John is having an issue with his first-generation Apple Watch, where during a hot day during the summer, the whole face of the Apple Watch was becoming detached from the device. Leo says that's because of the lithium-ion battery within the watch, due to the heat. The battery can swell up due to age, defect, or heat, and eventually explode. Leo says that John might be able to take it into the Apple Store and get it replaced for free. But since it's a first-generation Apple Watch, Leo is not sure what Apple will do. But if John is friendly about it, Apple may replace it regardless.

Should I upgrade to a new MacBook Pro?

MacBook Pro

Episode 1633

John from Calgary, Canada

John has a 2011 MacBook Pro that runs excellent. But he's concerned that he won't be able to update it soon. Leo says that if you can run macOS Mojave, you'll probably be OK for Catalina. One thing that could help is to put a new SSD hard drive: that'll help your Mac out. The only other thing you can do is update your battery if you can get one. Leo says there's no real reason to spend the money if you're happy with how it works, and you'll be getting security updates for at least 5 more years. So keep using it!

Leo got the iPhone 11 Pro Max

 iPhone 11 Pro Max

Episode 1628

Leo bought Apple's most expensive iPhone, the iPhone 11 Pro Max. Leo says it's a work of art, and he also says it's largely future-proofed for the next two years. He also says that the biggest change is the odd three-camera array on the back, which looks like a missile launcher. But Leo says it takes really NICE pictures since Apple's camera app now lets you zoom while recording video and going between each lens.

Apple Announces the iPhone 11

 iPhone 11

Episode 1626

Apple announced the next-generation iPhone 11 this week, in 64GB, 128GB, and 256GB. There's also the iPhone 11 Pro and iPhone 11 Pro Max, with the Max going up to 512GB. And Leo says that Apple is offering up to $400 off on a trade-in of an old iPhone X.  The iPhone 11 has two lenses, like the iPhone X, while the Pro models have three lenses. Leo says that the one thing that the iPhone can do, through FiLMiC Pro, is to record separate streams from at least two cameras at the same time. And Apple has also invented the "Slowfie!" A slow-motion selfie.

Why is my iPhone X Max dropping calls?

iPhone X Max

Episode 1621

Dave from Laguna Beach, CA

Dave has an iPhone X Max Plus and he's been frustrated with dropped calls, missing contacts and photos, and lousy quality video. He talked to Verizon and they don't know what to do. He talked to Apple, and three weeks later, they don't know either. Leo says that the problem is, that you can replicate the issue for the Apple Genius to see it. Apple used to have gold standard quality control. But lately, that's fallen terribly. So it's likely a lemon. If Apple is trying to help you, great. If not, well, it may be time to get a new phone.

How can I get Apple to replace my defective Mac Mini?

Mac Mini

Episode 1621

Jerry from Westminster, MD

Jerry bought a new MacMini a few months ago, and after he shut it down, it never came back on.  Apple replaced the logic board, but when he returned it, his RAM capacity was cut in half. So he returned it to Apple. After a few weeks, he got an error and would restart. Now it just locks up. Leo suspects that Jerry has a "Lemon." He should take it into Apple, talk to the manager, and tell them you want a brand new one. Be direct, but pleasant. You catch more flies with sugar than honey. Use the term CRU - Complete Replacement Unit. 

Is Cellphone Radiation Safe?

 iPhone 7

Episode 1620

Max from West LA, CA

Max has read that the iPhone 7 emits twice as much radiation than any other phone and he's concerned his wife is being exposed. Leo says that radiation coming off a phone is "non-ionizing," which means it poses no harm to people. There is no evidence that cellphone use contributes to brain cancer. In fact, brain cancer statistics have gone down over the same time as smartphone use has gone up.

How can I prevent an Apple Watch from causing a rash?

Apple Watch Series 4

Episode 1615

Earl from Alpine, CA

Earl's wife has an Apple Watch, but she gets a rash when she wears it. Leo says that nickel can cause a rash, and there is no nickel in it. So that may be the cause. But it could be the wristband, so try a new wristband. You can also get an AppleWatch case that will cover the entire watch, except for a small opening for the sensor. You could try that. But it won't be able to measure heart rates. Leo says the YNIWA is $9 on Amazon. 

Should I wait to buy new Apple products?

MacBook Pro

Episode 1615

Tom from Chicago, IL

Tom wants to know if Leo is going to buy any new Apple products soon. Leo says he has learned to wait, and he's been told that Apple will be announcing new iPhones next month. He's also heard rumors of two new iPads, based on registration in the EU for new iPads. They will likely be low-cost iPads. But Leo's favorite rumor is a new MacBook Pro without the butterfly keyboard, which Apple is believed to of abandoned in favor of older scissor-style keys. If it happens, it'll be in October and he'll be buying it. So Leo advises waiting until at least next month.