Apple

Why is my iPhone X Max dropping calls?

iPhone X Max

Episode 1621

Dave from Laguna Beach, CA

Dave has an iPhone X Max Plus and he's been frustrated with dropped calls, missing contacts and photos, and lousy quality video. He talked to Verizon and they don't know what to do. He talked to Apple, and three weeks later, they don't know either. Leo says that the problem is, that you can replicate the issue for the Apple Genius to see it. Apple used to have gold standard quality control. But lately, that's fallen terribly. So it's likely a lemon. If Apple is trying to help you, great. If not, well, it may be time to get a new phone.

How can I get Apple to replace my defective Mac Mini?

Mac Mini

Episode 1621

Jerry from Westminster, MD

Jerry bought a new MacMini a few months ago, and after he shut it down, it never came back on.  Apple replaced the logic board, but when he returned it, his RAM capacity was cut in half. So he returned it to Apple. After a few weeks, he got an error and would restart. Now it just locks up. Leo suspects that Jerry has a "Lemon." He should take it into Apple, talk to the manager, and tell them you want a brand new one. Be direct, but pleasant. You catch more flies with sugar than honey. Use the term CRU - Complete Replacement Unit. 

Is Cellphone Radiation Safe?

 iPhone 7

Episode 1620

Max from West LA, CA

Max has read that the iPhone 7 emits twice as much radiation than any other phone and he's concerned his wife is being exposed. Leo says that radiation coming off a phone is "non-ionizing," which means it poses no harm to people. There is no evidence that cellphone use contributes to brain cancer. In fact, brain cancer statistics have gone down over the same time as smartphone use has gone up.

How can I prevent an Apple Watch from causing a rash?

Apple Watch Series 4

Episode 1615

Earl from Alpine, CA

Earl's wife has an Apple Watch, but she gets a rash when she wears it. Leo says that nickel can cause a rash, and there is no nickel in it. So that may be the cause. But it could be the wristband, so try a new wristband. You can also get an AppleWatch case that will cover the entire watch, except for a small opening for the sensor. You could try that. But it won't be able to measure heart rates. Leo says the YNIWA is $9 on Amazon. 

Should I wait to buy new Apple products?

MacBook Pro

Episode 1615

Tom from Chicago, IL

Tom wants to know if Leo is going to buy any new Apple products soon. Leo says he has learned to wait, and he's been told that Apple will be announcing new iPhones next month. He's also heard rumors of two new iPads, based on registration in the EU for new iPads. They will likely be low-cost iPads. But Leo's favorite rumor is a new MacBook Pro without the butterfly keyboard, which Apple is believed to of abandoned in favor of older scissor-style keys. If it happens, it'll be in October and he'll be buying it. So Leo advises waiting until at least next month.

Jony Ive to leave Apple

Jony Ive

Episode 1606

Speaking of the end of eras, Apple's iconic designer, Jony Ive, has announced he's leaving the company to begin his own startup. Ive designed the iconic gumdrop iMac, the iPhone, iPad, and even the Apple Watch. But Leo says that perhaps his shining design achievement is the Spaceship headquarters at Apple Park. But his worst design were the butterfly keyboards on the recent MacBook Pro. And within days of the announcement Ive was leaving, Apple announced it would dump the butterfly keyboard in favor of scissor switches in the upcoming MacBook Pro in 2020.

Don't Rely on Time Machine for Your Only Backup

Apple's Time Machine works in a funky way, so go over to your local store and get a large 4TB (or bigger) drive. Also, get Shirt Pocket's SuperDuper program, which will make a bootable external disk that replicates the internal drive in your system. In case something goes wrong with your internal drive, reboot your Mac while holding down the "option" key, and boot the backup. The newest version 3.2.5 supports Mojave and includes their Smart Delete, Smart Wake, and Smart Update features.

Should I Buy a Refurbished iMac?

 21.5" iMac

Episode 1602

Jody from Los Angeles, CA

Jody has a ten-year-old iMac. He saw an ad for a 21.5" iMac for $375 refurbished. Leo says that it's always best to buy refurbished directly from Apple. It may cost a little more, but the peace of mind is better. This sounds like a big corporation dumped a bunch of older machines onto Amazon Renewed for sale. Sounds like a good price, though. It really comes down to what year it is, what OS version it's using, and if it can be updated. A Snow Leopard Mac, for instance, can't be updated to Lion. So it's likely a 2010 machine. 

Apple Announces Next Gen Cheesegrater Mac Pro Tower

Cheesegrater Mac Pro Tower

Episode 1598

This week at WWDC, Apple announced the return of the Cheesegrater Mac. That's right, the Cheesegrater is back, and Leo says it's as functional as it is a work of art. Starting at $5,000, the new Cheesegrater comes with an Intel Xeon Processor, 32GB of RAM, and dual video cards. The starting price is $6,000. Apple also announced the XDR Pro 32" 6K monitor, at a price of $5,000. But that doesn't come with a stand, which is another $1,000. That's like buying a car without wheels. But a nicely equipped MacPro for professional performance is likely to cost you at least $25,000.

Can the iPhone Show Me where I am?

Google & Apple Maps

Episode 1587

Mark from Reno, NV

Mark needs to prove where he was to someone. Leo says that you can see where you've been by going to google.com/dashboard. Click on maps, then more, then timeline. If it's enabled in the application settings, you will see a history of where your phone has checked in within the network. It should go as far back as 18 months at least. If that isn't good enough, you could contact your carrier as they will have that information available. But that information is only available to law enforcement as they can get access to that information without a warrant. So using Google is your best bet.