For important email addresses, make sure you have a recovery email or phone number set up. Email access is important, and if you forget your password, the service is going to need to contact you somehow. Treat email with respect, because losing the ability to log in can be devastating in many ways. Phone numbers can be used to get texts with an emergency 6-digit number (or something like that), which can help begin the new password process. If you don't have multiple email accounts, set one up with Gmail or another known service.
Gloria has an AOL email account that she has had for years. But she can't remember her password and now she can't get her email. Leo says that since AOL was sold, they have been transitioning everyone, which can require her to relog in. Leo says she can go into AOL.com and reset her password. Use the "I Forgot" feature. It will then prompt her to reset the password or recover it. They may require a recovery phone number so they can text message her a code.
Dan is the neighborhood tech guy, and he helps people with their problems. One issue he's been having is with a customer who travels a lot. He's been using an AOL and paid Yahoo email, and now it's time to aggregate them all together under one domain. Get a custom domain and you'll never have to worry about stuff like this again. Leo recommends Hover.com. After you register the domain name, you can set up email forwarding to a third-party system.
Stan has an email account with Verizon.net, but now he can't log into it. Leo says that Verizon bought Yahoo and then recently sold it, and since then, people have been having trouble logging into their accounts. It may also be that since Stan's account is a very old account, and he has since canceled the phone service, it may be that the company simply turned it off. Or turned the servers off. Verizon has retired its email service as well. Either way, this is becoming a common problem.
Carmen is concerned that Verizon sold its AOL service. How will that affect her, and could she take her AOL email to another provider? Leo says that rather than tying herself to an ISP email provider, use Gmail or a separate provider. Gmail is free, and you can transfer your email over to it, even forward your AOL service. Leo likes to use FastMail, a paid service that has all those features and more.
Kirk is an AOL user with Microsoft Outlook, and he wants to know how he can back up his email. His email PST file is 13.9GB! AOL recently eliminated all of his 2020 emails and he wants to make sure he has a copy, just in case. Kirk is also concerned that his email doesn't appear on his iPad. Leo says it's a good time to get out of AOL and try another service. Leo recommends Gmail.
Kim changed her AOL password last month, but now AOL won't accept the new password. What can she do? Leo says that Verizon owns AOL right now, but they really don't care about them. Gmail is a much better option. But Leo says that email is so important, it really pays to actually pay for the service. Leo recommends FastMail.It's around $20 a year.
Kurt has a three-year-old Dell XPS laptop that he calls a "marvelous" computer. But he's been having trouble lately after a recent update and Microsoft Outlook. He waited to update to make sure that the updates were OK. 2004, for instance, was a nasty update. 20H2 has been a good one, but Kurt had to update 2004 before updating. But now he's getting send/receive errors requiring reinserting passwords for AOL, even though LastPass does it. Leo says that there are two servers he uses for checking email ... inbound and outbound. SMTP servers (outbound) will require a different port.
Ben has a twelve-year-old Mac that runs Entourage for his email client with AOL. But it has stopped working. Then it started working again a month later on its own, then stopped receiving mail a month later. Leo suspects that AOL may be the culprit. But also, Entourage hasn't been updated in years because it was discontinued by Microsoft in favor of Outlook. But Leo doesn't like that option either because both store email in one giant file, forcing Ben to rebuild it when it gets corrupted. It's a terrible way to do email.
Dirk is now using the new Samsung A50 mobile phone, but he's having issues with his AOL mailing app now. Leo suspects that the settings are wrong in the app, and you need to google your AOL app settings so you can input the right ones. Here's how - https://www.e-mailsettings.com/android/aol-mail-setup or https://help.aol.com/articles/aol-mail-mobile-mail