Leo thinks that Windows 7 is the best version of Windows ever. Microsoft has decided to move everyone to a tablet interface, with big tiles that can be tapped with a finger. Windows 8 is really designed for touch, and is a hybrid between a desktop and tablet interface, which makes it confusing. If Rick can get a Windows 7 system, then he should do that. If he stays with Windows XP, he'll be vulnerable to attacks when Microsoft stops supporting it this Spring.
Waxman sometimes logs into his bank with his iPhone and is concerned about malware. Apple must approve all apps in the app store, so there aren't viruses to warrant needing an antivirus program. The apps are also segregated with no data sharing between them. So it's a pretty closed system. Android, by contrast, allows for the sale of antivirus apps because it's pretty wide open. The bigger issue is the wireless networking that he's using. But the bank data is encrypted, so there's no real issue.
Dee needs to uninstall Norton 360. Leo says that there are ways to do it and searching Norton forums will help. Norton also has stand alone uninstallers that will do it.
Dan is wondering if he should get an antivirus utility for his Mac. Leo says not really, the market saturation is so small on Mac, even now, that hackers just don't write for it. Better safe than sorry, though. He could get the free Sophos Antivirus for Mac, or ESET has Cyber Security for Mac.
(Disclaimer: ESET is a sponsor).
Marti is having trouble updating virus definitions with Microsoft Security Essentials. Leo says it may be a stuck update. Once an update gets stuck, further updates wait until that stuck update is cleared before they install.
Bill convinced his girlfriend to use Eset Nod 32 on her five year old computer, but now it's starting to freeze up. So they decided to buy a new computer and now it's also having trouble on the new machine. Once they uninstalled it, the machine is working again!
Carole's neighbor was sending email using Hotmail to inform her friends of a new address. After that, she wasn't able to log back into Hotmail. Simply sending mail out on Hotmail will not compromise her account. It's possible that someone did guess her password and compromised it that way, but since she can still access the account from work, that's probably not the case. It's likely a browser issue on her home computer.
Karen has been running her PC without an AVS and could install McAffee or Norton. Leo says he hates both of them, passionately! Since Karen doesn't have much money for this, Microsoft offers an excellent free option called Microsoft Security Essentials which will do the job quite nicely. She should install that, keep Windows up to date along with her browser and other software. Then all she really has to worry about is her activity online.
JR wants to know what the difference is between Windows Defender and Windows Security Essentials. Leo says that Defender is the Windows 8 version of Security Essentials, although there is an older version of Defender that's before Windows 7. For Windows 7, Leo advises staying with Security Essentials. If JR wants to pay, Eset's Nod 32 is far superior.
(Disclaimer: ESET is a sponsor).
Steve has a Mac and wants to know if he really needs an antivirus utility. Leo says that the bad guys have slowly begun to write exploits to take advantage of the Apple platform. This wasn't the case a few short years ago, but as Windows users have gotten better at locking down their systems, the hackers have to go somewhere. So the short answer is yes.
Leo recommends Eset's CyberSecurity for the Mac. (Disclaimer: ESET is a sponsor).