David is trying to find an antivirus for Windows 7. Leo says that Microsoft's own Security Essentials (or Defender, depending on the version) is sufficient, and it's free. The problem is that viruses are usually coming out so fast (called zero day exploits) that you can get infected before the AntiVirus finds it and removes it. Then the viruses are often attached to a system file and it renders the computer unusable. Even security experts put antivirus low on the list of things to do to prevent infection.
Tim has a message popping up that asks which app to open a file with. It happens automatically and he doesn't know what file it is. Leo says that's disconcerting. Leo suspects AdWare or worse! There's something on his system that is running in the background and the antivirus can't kill it. He'll have to figure out what the app is that's starting up. He'll have to expect that his system has been compromised, though, and the only real way to be sure he's gotten rid of the malware is to backup his data, wipe his hard drive, and reinstall Windows.
Joe wants to know if Microsoft's antivirus can really do the job. Leo says it can, but he really doesn't need it if he's careful. He'll want to be sure he's updated everything -- OS, browser, Flash, etc. Microsoft Defender is a good thing to run, but nothing can completely protect him from his own online behavior.
Rich wants to know if Webroot is a good antivirus utility. Leo says that Webroot is good, and they're a sponsor. They offer additional protections because they're cloud based. But he really doesn't need it. Windows has its own antivirus called Defender that's quite good. Also, the state of malware is such that most occur as 'zero day exploits' which an antivirus can't catch. But Webroot will protect him for the most part. He should remember that his number one defense is his online behavior.
Rick upgraded to Windows 10 and now he can't install his AVG antivirus software. It keeps telling him there's another installation in progress. Rebooting doesn't help. Leo says that it sounds like the Windows installation program may have gotten corrupted. He can fix it by resetting the MSI Exec file. HowtoGeek.com has an article on how to do this.
Steve got a copy of Sophos antivirus, but it suddenly stopped working after installing Windows 10. Leo says that's because sometimes security software can cause problems with upgrading, and that sounds like what happened. Leo also says that the version of antivirus may also be the issue here. But Leo says that times have changed and he doesn't really recommend antivirus software anymore. Most security experts don't use them. Here are some tips for staying secure online:
A recent study done by Google on its security blog comparing the security practices of regular users versus the security experts. Regular users said antivirus topped their list of security priorities, followed by using strong passwords, changing passwords frequently, only visiting websites they know, and not sharing personal information.
Security experts' say installing software updates is the number 1 priority, followed by using unique passwords, use two-factor authentication where its available, use strong passwords, and use a password manager.
Calling it a "high threat to its computer security," Microsoft's antivirus software will now scan for and remove the ASK toolbar, should you get stuck with it. In other news, Yahoo has entered into an exclusive agreement with Oracle to make Yahoo the default browser for any computer that has Java installed. Leo calls that Malware since users are fooled into installing it. Even worse is that Java is a security flaw as well. Yahoo's CEO Melissa Meyer should know better.
Fahkar recently bought a laptop at Best Buy for video editing. He's trying to enhance MP4 files and he doesn't like the Cyberlink Director. Leo says that it's very consumer focused and as such, a bit dumbed down for that kind of stuff. Higher end programs like Adobe Premiere that also offer additional plugins for what Fahkar is trying to do. Premiere Elements may also be able to do it.
Lucy is having trouble with Chrome and she's tried to remove it, but can't. Leo says it's probably gone into "metro mode." If she sees the hamburger menu of four lines, click on that and she should get out of it. It may also be the sign of an infection that has modified the browser. She should try pressing F11. That will take it out of full screen mode. At that point, she should be able to close it. CTRL-ALT-Delete will work as well.