antivirus software

Why Can't I Use iDrive With My New Mac?

M1

Episode 1837

Rick from Mission Viejo, CA

Rick got a new M1 Mac, but iDrive isn't backing up to it and it won't access the website. Leo says it sounds like macOS is blocking iDrive and keeping it from backing up the hard drive. If there is any security software, disable it. Try then. It could be that the AVS, which he doesn't need for macOS, is blocking the IP. If he's using a VPN, that could be causing security software to prevent access. Leo has a hunch that the DNS may be blocked, and that could be the security software, router, or even a VPN. A proxy server like TOR Guard may be doing it as well.

Why Am I Getting Popups Warning of a Virus With McAfee!?

McAfee

Episode 1823

Penny from Seal Beach, CA

Penny keeps getting a popup that is warning them she has a virus and should update McAfee AntiVirus software, which she says she doesn't have. Leo says never click on a link from those popups. Leo says that Penny may have McAfee on her computer as trialware and not know it. So make sure to remove it, if it's there. Use the official McAfee Uninstaller here.  It could be malware since it wants her to click on a link. That's a red flag.

Can I Delete Norton From My New Windows PC?

Norton

Episode 1723

Elliot from Yorba Linda, CA

Elliot recently bought a new HP Envy computer. He's always used Microsoft Security Essentials. Does he need to use Norton that comes with it? Leo says no. He won't need it. HP makes money by bundling software with the system. But Windows Defender comes free with Windows 10. So take off any software not needed.  Leo also says that to remove Norton, download Norton's Uninstaller stand-alone app. Run that and it'll remove all traces of it. Another option is O&O App Buster.

Is my computer safe with Windows Defender?

Windows Defender

Episode 1653

Dave from Crystal River, FL

Dave has a Windows 10 PC running Windows Defender as his antivirus. Is that a good idea? Leo says yes. Defender does everything you need it to do, as long as you keep it updated. But AVS software can also give you a false sense of security. The last line of defense is your online behavior. That means avoiding clicking on links or opening attachments.

Do I Need Antivirus Software?

Defender

Episode 1630

Joe from Lomita, CA

John just upgraded to Windows 10, does he still need an antivirus? His tech people say he should. Leo says it's not bad to have an antivirus, but Windows 10 already comes with one called Defender. So he won't really need anything else. But Leo also says that the best defense is good behavior. No antivirus is 100% effective...at best they are 50% accurate. Also, they don't guard against so-called Zero-Day attacks. So avoid clicking on links or opening attachments, and keep the OS updated. 

How can I get rid of an AntiVirus Software?

Trend Micro

Episode 1613

Josh from Austin, Texas

Alex is trying to get rid of Trend Micro antivirus software on his computer, but it won't go away. Leo says these days, antivirus software can't really be removed by a simple uninstall command. It's too embedded in the system. You need to download and install their removal tool, which will custom remove the antivirus software. Here's where you can get it.

Do I need to pay for antivirus software?

Windows 10 Start Menu

Episode 1556

Kevin from Moreno Valley, CA

Kevin has an old laptop and wants to know if he needs Webroot antivirus. Leo says that back in the day, Webroot was very good. But lately, If he's able to update to Windows 10, Windows has its own antivirus called Windows Defender which is very good. Before Windows 10, Microsoft had Windows Security Essentials. Both are essentially the same, and they're free.

Do I need antivirus software?

Windows Defender

Episode 1498

Al from Vista, CA

Al's antivirus software is up for renewal. Does he really have to pay for another year? Leo says no. Windows has its own antivirus called Windows Defender, and it's free. It does a really good job. There's also a possibility that third party antivirus software could make him more vulnerable to hackers, not less. Al will need to download their standalone uninstaller to get rid of that third party app. Then enable Windows Defender and keep it up to date. But he should remember, no antivirus can protect him from himself.

Should I renew McAfee on my computer?

Windows 10

Episode 1472

Kathy from Santa Ana, CA

Kathy says she bought a new computer with McAfee antivirus, and it wants her to activate it. Should she? Leo says no way. McAfee is commonly referred to as bloatware and it's essentially advertising on her PC. Kathy will want to go into Control Panel > Apps and Features, and uninstall any program she doesn't want. The problem, though, is that many AVS programs like McAfee are difficult to uninstall completely. She may need to get an uninstaller from McAfee to get rid of it all. There already is an antivirus program built into Windows called Defender, and it's a solid program.