Android

How can I turn off active noise cancellation in my Android phone?

Motorola Moto G (3rd gen)

Episode 1546

Joseph from Kalamazoo, MI

Joseph wants to know if there's any way to turn off active noise cancellation on his Motorola Moto. It is cancelling out his own voice! Leo says that under voice privacy, there is a voice cancellation feature. He can disable that. Motorola says it needs to be physically repaired in the phone. If that doesn't work, he can always put tape over the second mic.

Why can't I connect to Pokemon Go?

Episode 1543

Cheryl from Riverside, CA

Cheryl plays Pokemon Go. But she dropped her phone and now she's having a lot of connection issues in the game. Leo says that isn't the phone, that's just Pokemon Go. He experiences that problem all the time. He thinks it's a software issue, and overly congested servers. Leo says that his wife recently just gave up on the game as a result. But he recommends trying other internet connected apps and see how those work. She should also run SpeedTest.net. If it connects, then she'll know it isn't her phone.

Can I download higher quality photos and videos by connecting over USB?

Google Pixel 3

Episode 1538

Garett from Chico, CA

Leo says yes, all Android phones can do this. He just needs to get a USB cable, either USB Type A or Type C depending on what his computer has. A Windows PC should be able to mount the phone as a drive, but he may need to get software for it if he's on Mac. He can look for "Android File Transfer Manager" which is a free program that allows the Mac to see the Android device.

How can I keep emergency contact information on my phone for first responders?

iOS 12 Medical ID

Episode 1536

Tom from Chicago, IL

Tom has been trying to get his friends to put their emergency health information in their iPhone. Leo says it's called I.C.E., for In Case of Emergency. It allows first responders to access vital information from a mobile phone without having to unlock it. It's called Medical ID, which enables users to put in emergency contact information, blood type, and other medical data.

Tom's wondering how he can do this on Android, though. Leo says Samsung has an ICE feature. But he could also have an ICE message created on his lock screen image.

How can I use both Android and iOS apps?

Episode 1535

Mike from Barstow, CA

Mike would like to have an Android phone, but he needs to use one iPhone app. Leo says that in most cases, most big name apps are available on both platform. But unique apps, like a mixing board app, would probably be solely on one platform or the other. So in Mike's case, it's only available in iOS. All you can really do is pester the app developer to port the app to Android. You could get a low priced iPad for around $250-330 and dedicate it to that one use.

How can I convert raw photos from my phone?

Samsung Galaxy S6

Episode 1532

Jonathan from Nashua, NH

Josh has a Samsung Galaxy S6 that he really likes because he can shoot raw with it. But it was a proprietary version of raw, and Lightroom can't read it. What can he do? Leo says it's up to Adobe to write a converter for it. Josh says that shooting in Camera FV5 shoots raw in a version that can be read, and it can also convert the S6 raw files to DNG. The thing about raw is that it has to be processed in post in order to get the best looking image from it.