Android

Use Reputable Apps to Scan Sensitive Documents

If you are scanning important, sensitive documents with your cell phone and sending those files over the internet, make sure to use an app from a reputable, reliable company. Do not use apps from relatively unknown developers, where images could potentially be intercepted. On Android phones, use Google Drive's scan option. On iPhone, open the Notes app and hit the + sign, then tap the "Scan Documents" option. Evernote Scannable is also a legitimate high-quality (free) scanning app.

What Happened to the No-Blur Feature on my Phone Camera?

Samsung

Episode 1583

Constance from Huntington Beach, CA

Constance likes the "no blur feature" on her Samsung mobile phone camera, but after the latest phone update, it doesn't work! What can she do? Rich isn't sure what happened with the update, but she can do face tracking by using her finger to tap and hold on the face of her subject, locking the focus. There is also tracking autofocus in the camera settings. Look under the Bixby features setting icon. There's also a shot suggestions and optimizer feature. 

Why am I Getting Popups on my Android Devices?

Pixel C Tablet

Episode 1581

Mike from Culver City, California

Caller keeps getting popups when he's watching YouTube on his Google Pixel C Tablet. It just keeps minimizing his videos and he's inundated with popups. It also happens on his Motorola Moto G6.  Leo says that he's likely got some apps from the Google Play store that have malicious behaviour programmed into it. Just use apps you want or need by well-known developers. It's likely an app that he installed on both devices. Leo is guessing it's probably ads trying to play from an app, but sometimes even removing the app won't work. He may need to do a complete reset on his devices. 

What's a Good Mini Tablet for Android?

Nook

Episode 1579

Sidip from Orlando, FL

Sidip is a doctor who wants a mini tablet to use with his medical data. He also wants one that will last 24 hours during a shift. Leo says that there are small Android tablets, but they aren't great. The iPad Mini is probably Sidip's best bet. He can import his data into iBooks on the iPad, and have annotation capability. But if he does not want to go iOS, Samsung has a 7" Galaxy Tab Nook that could work. Asus and Acer also make 7" tablets to take a look at. But Leo says the Samsung is probably the best option. He could also go with a mobile phone like Google Pixel 3 or Galaxy S10. 

Why Does my Mobile Device Mute on its Own?

S10e

Episode 1576

John from Redondo Beach, CA

John recently got a pair of Unitron hearing aids but he can't take phone calls with them. Leo says that's a limitation of the hearing aids, which may not be A2DP compatible. But the problem is his new Samsung Galaxy S10e mutes intermittently. Leo says to try un-pairing, and then re-pairing. Leo also says this has been a known issue with Samsung phones over time. There's a feature called "Easy Mute" that will need to be disabled, and It's in the settings.

Why Doesn't Image Stabilization Work with my Phone?

Nexus 6

Episode 1572

Tom from Canyon Lake, CA

Tom got a Google Nexus 6, but the image stabilization in the camera doesn't work, and Motorola (who made it) and Google won't support it. Leo says that Motorola doesn't support it because Google sold it to a company in China, and It's one of the sad things about the phone industry. Leo says if you can return it, do so and get the Motorola Moto G6.

Leo Gets the Samsung Galaxy S10+

Samsung Galaxy S10

Episode 1572

Leo bought the Samsung Galaxy S10+, a phone with 10TB of storage, 12GB of RAM, and a ceramic back. For $1500. Leo says it's a really nice phone. Reviews are mixed, but buyers seem to like it, with preorders doubling the last generation. Samsung has avoided "the notch," but instead, they have a "hole punch," which houses two selfie cameras. Is that any different than the notch? Not really. It's also nearly as big as the Note 9 and has the best screen on the market. But Leo says it's so fast that it's hyper-responsive. It reacts to being touched on the edge.