android device manager

Can I find out where my friend is with his phone?

Trusted Contacts

Episode 1387

Rick from Barstow, CA

Rick would like to locate an old friend through his Android phone. Can he do that? Leo says if they turn on a friends feature called Trusted Contacts, that will enable him to see where they are. Other than that, since he's missing, he should go to law enforcement or adult protective services and request they do a welfare check via a PIN registry request of the phone's carrier. That will give him an exact location. There's also Android Device Manager.

How can I get back into my locked Android phone?

Samsung Galaxy Note 4

Episode 1209

Barry from Tustin, CA

Barry is locked out of his Samsung Galaxy Note 4, and doesn't have a backup. What can he do? Leo says that if Barry had enabled the Android Device Manager, he can change his device's password remotely, along with a host of other security features. That's really his Hail Mary. If that doesn't work, then a factory reset may be his only option.