Leo has an Acer Iconia that he wants to donate. But he wants to wipe it clean first. He erased it and reset it. But is that really secure? Leo says it is. With an Android device, it will erase everything and even if they could get it back, it's encrypted and he won't be able to see anything.
David has heard that if he formats his microSD card to be part of his phone's memory, it'll be ruined for anything else. Leo says that Google created something called Adopted Storage for this kind of thing and gave up on it because if you remove the card, your phone will be unusable because the phone keeps looking for it. And yes, it will only work with an Android device because it's encrypted. It was abandoned by Android vs. 9. Terrible idea. Better to just use it as an external storage area on your phone. Your phone has to support USB on the Go or UTG.
Debbie's Samsung Galaxy S4 won't work without being plugged in anymore. Leo says that the Galaxy S4 was one of the last ones that you could replace the battery too, and there are third party batteries from Anker and Aukey that you could buy for it. But Leo says it's pretty old now since the Galaxy S line is up to 10 now. So Leo says it's time Debbie got a new model. She could probably get the S9 for a really good deal. What about the Google Pixel? Leo says it has the best camera on the market, though the screen is better on the Samsung. But nobody does better than Google on the camera.
Joe has trouble with apps he installs on his microSD card. When will Android fix this? Leo says that apps will always work better on the internal memory. Save the SD card for larger files like photos, videos, and music. Because Android doesn't like the SD card for apps, and Google is starting to lock it down for anything other than storage. In fact, Google no longer allows SD cards for storage on their own phones. Also, apps have to support it, and Android isn't really letting developers do it.
Carlette clicked on something in her Samsung Galaxy S5 mobile device and now she's getting popups. What can she do? Leo said to go through the apps and see if there's anything she doesn't recognize. Uninstall those apps. What she can do is go into Google Play and sort apps by date installed. The one she installed recently is probably the one that is causing the popups. In fact, install as few as possible. If that doesn't stop it, she may need to completely reset the phone to factory settings. That'll reinstall the OS.
Jack uses a Samsung Note Android phone and he used to be able to do a list view of all the running apps. But now it's changed to a tiny screenshot. How can he change it back? Leo says that Google changed the way to display it, and it's at the system level in their launcher, and so there may not be a way to roll that back. But since Jack has a Samsung phone, he can use the Samsung app called GOOD LOCK in the Samsung Store and you can change it back using the Task Changer feature.
Mike wants to remove his Google account from a Samsung Galaxy S9. Leo says that in settings, he can find an accounts feature, select account, and then remove the account. But he may have to have a Google account in order to use it. It may also remove all contacts, emails, and other data while doing it.
Joe has an old Samsung mobile phone and he thinks it may be time to upgrade. Leo says if the phone is working fine, there's no real reason to get a new one, EXCEPT, older mobile phones aren't secure because they are rarely, if ever, updated. So getting a new phone for security reasons is a smart idea. Also, eventually, the older phones will gradually stop working with apps because developers have just moved on. The Motorola G7 is a great phone for around $200 with a great price
Ross' 96-year-old mother listens to Pandora at home and has heard that Jitterbug has a new smartphone. Leo says that it just came out and it promises to be the simplest smartphone ever. It's only $100, though, so it's not going to be that complex. It's been highly modified Android device with a special launcher that makes for big buttons that are easy to read. Can he put Pandora on it? Leo says that it's hard to tell by the specs. If they don't have an app store, then there's a challenge there. Leo says you need to ask them to find out.
Nathan wants to switch from cellphone providers. He gets his Android updates from one, will he lose them? Leo says that FIDO is a ROGERS MVNO, and Android updates come in three stages. 1) google releases it 2) the cellphone maker certifies it 3) the carrier has to agree to push it out. All three have to happen to get the update. Leo's opinion is that since Roger's owns FIDO as an MVNO, it's likely you'll keep getting them. But it's worth following them on XDA Developers or Reddit to see when they come out.