Ernest needs a new phone but can't afford $1,000 to buy a brand new one. Should he buy a refurbished or used one? Leo says he can, but only from the manufacturer or a trusted reseller like Gazelle. But there are plenty of affordable Android phones out there, like the Motorola Moto G6 that are only a few hundred dollars. One Plus is another and the benefit is that they come unlocked. It's about $500 but for the price, the Moto G6 is an excellent choice.
The infamous $2,000 Samsung Galaxy Fold folding phone has been reported by reviewers to break after just a day or two of regular use. Leo says this is the reason why early adopters should avoid bleeding edge technology. Samsung says that two of the reviewers removed a protective film that was required to keep the phone in shape, but other reviewers had debris that got jammed into the hinge causing the screen to crack. That's normal use. While Samsung says that reviewers were mistreating the phone, Leo's advising users not to buy this one.
If you are scanning important, sensitive documents with your cell phone and sending those files over the internet, make sure to use an app from a reputable, reliable company. Do not use apps from relatively unknown developers, where images could potentially be intercepted. On Android phones, use Google Drive's scan option. On iPhone, open the Notes app and hit the + sign, then tap the "Scan Documents" option. Evernote Scannable is also a legitimate high-quality (free) scanning app.
Constance likes the "no blur feature" on her Samsung mobile phone camera, but after the latest phone update, it doesn't work! What can she do? Rich isn't sure what happened with the update, but she can do face tracking by using her finger to tap and hold on the face of her subject, locking the focus. There is also tracking autofocus in the camera settings. Look under the Bixby features setting icon. There's also a shot suggestions and optimizer feature.
Caller keeps getting popups when he's watching YouTube on his Google Pixel C Tablet. It just keeps minimizing his videos and he's inundated with popups. It also happens on his Motorola Moto G6. Leo says that he's likely got some apps from the Google Play store that have malicious behaviour programmed into it. Just use apps you want or need by well-known developers. It's likely an app that he installed on both devices. Leo is guessing it's probably ads trying to play from an app, but sometimes even removing the app won't work. He may need to do a complete reset on his devices.
Sidip is a doctor who wants a mini tablet to use with his medical data. He also wants one that will last 24 hours during a shift. Leo says that there are small Android tablets, but they aren't great. The iPad Mini is probably Sidip's best bet. He can import his data into iBooks on the iPad, and have annotation capability. But if he does not want to go iOS, Samsung has a 7" Galaxy Tab Nook that could work. Asus and Acer also make 7" tablets to take a look at. But Leo says the Samsung is probably the best option. He could also go with a mobile phone like Google Pixel 3 or Galaxy S10.
John recently got a pair of Unitron hearing aids but he can't take phone calls with them. Leo says that's a limitation of the hearing aids, which may not be A2DP compatible. But the problem is his new Samsung Galaxy S10e mutes intermittently. Leo says to try un-pairing, and then re-pairing. Leo also says this has been a known issue with Samsung phones over time. There's a feature called "Easy Mute" that will need to be disabled, and It's in the settings.
Vinny bought a new Samsung Galaxy S10+. Good choice? Leo says it is! But the S10+ design is very sensitive, Leo had to get a clear case to stop accidentally triggering something when he holds it.
Tom got a Google Nexus 6, but the image stabilization in the camera doesn't work, and Motorola (who made it) and Google won't support it. Leo says that Motorola doesn't support it because Google sold it to a company in China, and It's one of the sad things about the phone industry. Leo says if you can return it, do so and get the Motorola Moto G6.