Joseph is dealing with buffering when he's streaming. Leo says that he can check the speed, but that isn't the only criteria. Leo says that Joseph's old Firestick is likely the problem. He can get a new one, but Leo prefers Roku.
Amazon Fire Stick
Brian keeps trying to log into his Amazon account on his Fire Stick, but the remote keeps locking up. Leo says that it's possible there's a bad remote or Fire Stick that's causing the remote to crash. If the remote locks up, the Fire Stick can work with an external Bluetooth keyboard as well. So that's an option as a workaround. But Leo suspects that it's just a bad one, and Amazon will replace it pretty quickly.
The chatroom suggests using the Amazon Fire Stick app on the smartphone.
Steve can't seem to get his Amazon Fire Stick to work on his TV, but it works fine in his other TV. Leo says that the older TV may not have the latest HDMI standard and so the Fire Stick can't "handshake" with the TV. There could be a firmware update to his TV, so he should look into that. He could also try unplugging his TV, let it set for a minute, then plug in his Fire Stick and turn it back on. That way it could handshake from scratch. The other issue may be copy protection. If his TV is old enough that it isn't HDCP compliant, it could be that the Fire Stick won't support it.
Cynthia wants to control her Amazon Fire Stick with Amazon Alexa, but she can't. Shouldn't it work together? Leo says not necessarily. At least not yet. Alexa is getting smarter all the time, though.
Cynthia can talk to the Fire remote, so she doesn't really need the Echo for that. Since she paid over $180 for it, Leo recommends returning it and get the $50 Echo Dot instead.