Amazon

Why isn't Amazon giving me a full refund?

Episode 1677

Dennis from California

Dennis bought some new computer memory from Amazon. It proved to be defective. So he returned it and only got partial credit. Amazon says that he used store credit and as such, he didn't pay the full price. Shouldn't he get that credit back? Leo says absollutely. Sadly, that's Amazon's policy and you have to beware of it. But Dennis should also be wary about what you buy from Amazon because over half of it isn't from Amazon, even if fullfilled by Amazon. It could be defective because it's counterfeit.

Give a Gift Card as a Holiday Present!

If you want to give a holiday surprise to a technology geek in your life, consider giving a simple gift card. It may seem lazy or low-effort, but they will undoubtedly find use in it via stores like Newegg or Amazon. Just be careful with gift cards for specific music services (like iTunes) or gaming gift cards for platforms they don't play on (get a Playstation gift card if they use a PS4).

Counterfeit Products

Epson Ink...?

When purchasing products from e-commerce sites such as Amazon, make sure you are buying the item directly from the manufacturer. E-Commerce sites that have 3rd party selling have had problems with counterfeit products being sold easily on their platforms. It's difficult for these sites to take down these counterfeit listings, so be sure to double-check from whom you're buying the item from.

Can I renew an Amazon order automatically?

Amazon

Episode 1609

Eugene from Cartwright, Oklahoma

Eugene wants to know if he could have an automatic reorder or his pet's medication on Amazon. Leo says that there is a feature called SUBSCRIBE AND SAVE, which will enable you to sign up for renewing things over and over. But it depends on the company that is offering the product. Those pet meds may or may not be available. But you can set it up and forget it, and get a 15% discount as a result. But it may not be since it's medication. There's also a version called RECURRING DELIVERY.

FedEX Caters to Major Companies like WalMart

FedEx

Episode 1599

FedEx delivers for Walmart. Amazon delivers to UPS.  Are major companies taking sides? Amazon says that customers don't really want choice because there are too many choices out there. So they offer "Amazon's choice" to make it easier for shoppers to buy what they want. The technique is called Dark Patterns and it causes changes in the algorithm. Once you order Amazon's choice, you start getting more results like that.

DOJ and FTC to Investigate Google and Amazon

FTC

Episode 1597

After Google was slapped with a $5 Billion fine from the EU, the US Department of Justice has said it will open an anti-trust investigation on Google. Meanwhile, the FTC may be signalling the same for Amazon. But Leo says that it could do more harm economically than good, and maybe the best thing would be to break up both companies into smaller concerns that can compete.