Craig is calling to talk about air filters. He has Eureka air purifiers that he bought last year during the fire season. But he can't get replacement filters for them. Amazon says they can't deliver to his address. Is that a regulation? In the chatroom - suggests going to factorydirectfilters.com.It could be Prop 65 or some California regulation that's preventing it, though. One article mentions that these air purifiers can actually add Ozone to the air.
Jake wants to start his own online business. He wants to get into drop shipping, but also use his webcam to make a living. Leo says it's a great opportunity now due to the quarantine, and people are going to discover new ways to get the things they need. If you have the luxury of time right now, there's no time like the present and technology is at the eye of the storm.
Brian is having issues with his Amazon Alexa Echo Gen 2 and it's starting to have "hearing" problems. Leo says that it's probably an indication that the unit is dying. Brian could reset it. See if that helps. Also, he could plug in an external microphone.
But the good news is, that the new generation Amazon Echo is cheaper and better. He can also get the Echo Dot for under $50 that can connect to his own speakers.
Doctor Mom's Amazon Wireless Echo buds are overheating. The solution is to install a firmware update, but if she closes the case, the Bluetooth shuts off. So she will have to open up the case so that the EarBuds can connect and update. It'll take a half-hour.
You should always back up your photos to the cloud, and many people use Google Photos. However, it is highly recommended to be prepared with a 2nd or 3rd backup in case something happens to your Google account. If you have Amazon Prime, use their unlimited uploading feature to back up your phone's pictures using Amazon's Photos app. As a Prime user, you also get to store full resolution versions of your photos, unlike Google (though limited to 5 gigabytes of video storage).
Dennis bought some new computer memory from Amazon. It proved to be defective. So he returned it and only got partial credit. Amazon says that he used store credit and as such, he didn't pay the full price. Shouldn't he get that credit back? Leo says absollutely. Sadly, that's Amazon's policy and you have to beware of it. But Dennis should also be wary about what you buy from Amazon because over half of it isn't from Amazon, even if fullfilled by Amazon. It could be defective because it's counterfeit.
If you want to give a holiday surprise to a technology geek in your life, consider giving a simple gift card. It may seem lazy or low-effort, but they will undoubtedly find use in it via stores like Newegg or Amazon. Just be careful with gift cards for specific music services (like iTunes) or gaming gift cards for platforms they don't play on (get a Playstation gift card if they use a PS4).
Fred isn't happy with Amazon because they listed his Amazon Echo for $24.99, keeping it just under the threshold for free shipping. Leo says that Amazon is losing money with free shipping. Likely, they are merely trying to recoup some of that. So you end up buying more to get that free shipping. It's a brain game.
When purchasing products from e-commerce sites such as Amazon, make sure you are buying the item directly from the manufacturer. E-Commerce sites that have 3rd party selling have had problems with counterfeit products being sold easily on their platforms. It's difficult for these sites to take down these counterfeit listings, so be sure to double-check from whom you're buying the item from.