Suzanne's laptop drops off the internet all the time, giving her an error that she's offline. Leo says that it could be many different things. Her router could be dropping out. Routers wear out and after a few years, problems like dropouts on wifi or the internet can happen. Try surfing on another device to replicate it. If so, then it's not the computer. If not, then she can focus on the computer as the culprit. Next, try using an ethernet cable to wire a connection and see if the problem persists. If so, then she knows it's a wifi issue and isn't the router or internet service provider.
Lisa is thinking about changing mobile phone plans from AT&T to T-Mobile because her phone didn't do well while on a cruise and they charged her $300. Leo says that no phone plan works while you're at sea. Only when you're in port. Leo says that Lisa may have been using Cellular at Sea, and you don't want to use that because it's very expensive. You also want to be sure to turn off data roaming. Airplane mode is even better.
Nikki's laptop is in airplane mode and she can't get out of it. Leo says that it may have been enabled using a function key and you have to re-enable it the same way. The switch may also be stuck. Keyboards can get dirty. It may also not be a function key. It could be a hard switch on your laptop.
Eddy just wants to listen to music or stream on his phone without being disturbed. How can he turn off his phone without losing internet? Leo says that he can maybe turn it off in phone settings. He could turn on call forwarding. *72. Input another number, and it will forward all calls to that number, like a landline or a Google Voice. Then *73 to turn it off. He can also try turning on airplane mode, and then re-enable WiFi for data only.
Christine's son has a laptop that has completely lost its Wi-Fi connectivity, but it still works when its hardwired. Leo says that laptops have an Airplane Mode with a function key that will disable the wireless connection. It may be that he accidentally disabled it. They should look in the Wi-Fi settings to see if Airplane Mode is on.
Chuck's wife has a Windows 10 computer that keeps going into airplane mode. He has to go to a restore point just to get it connected. Leo says that there is an airplane mode key -- F2 or the Print Screen key -- and if he accidently hits it, it will put his laptop into airplane more.
Carlos' HTC One turns airplane mode on each time his alarm goes off. Leo says that's odd, but he advises using a third party alarm app to see if that solves the problem. Leo likes Timely.
Leo also says that there could be a setting in a Tasker or Locale app that will do that. So it's possible that Carlos' forgot he had that capability. Otherwise, resetting his phone should fix it.